We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at t... See more
Company replied
The fact that this store had all colour options available to see in person Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
Very helpful and knowledgeable sales person, great customer service. We have been dfs customers for many years we have now brought our daughter in for her first suite thank you for your help
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Store very impressive
Store very impressive, lots of choice and furniture laid out very well.
Staff very professional, halpful andf friendly.
May 5, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The salesman ( I believe his name was…
The salesman ( I believe his name was Ian) was very informative and helpful. It was a smooth and easy transaction.
May 4, 2026
Reply from DFS Furniture - Cannock
Good morning Claire,
Thanks for your lovely feedback, we’re glad to hear Ian met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Outstanding service
Outstanding service, great customer service and went above and beyond for us as customers. Honestly would say I’d recommend this store in particular to anyone. George went out of his way to secure a purchase that has an unusual meaning to us - and made an excellent cup of tea!
Information was given that was relevant and questions asked that were not pushy or unnecessary.
May 2, 2026
Reply from DFS Furniture - Cannock
Good morning Lisa,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Your salesman Steve made us feel very…
Your salesman Steve made us feel very welcome. He sat us down and made us a coffee and explained everything we needed to know about the sofa and chairs we had chosen.
May 4, 2026
Reply from DFS Furniture - Cannock
Good morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Lady that served us was lovely made us…
Lady that served us was lovely made us feel at ease and was very helpful with advising the best things for us a credit to the company
May 4, 2026
Reply from DFS Furniture - Cannock
Good afternoon Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Perfect customer service
I walked in they said hi and left me to look around, I was asked if I needed help I declined and was left to walk about some more, once I decided what I wanted I asked for help the lady was helpfull not pushy clear with what you offered and very kind my last sofa I had from you over 18yrs ago. Just perfect customer service
May 3, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The DFS experience.
The Salesman George was very helpful and answered everything we put to him about the furniture we were buying and what was involved, to make things easier.
It was a relaxing experience.
Well done.
May 2, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ian was great
We were dealt with by Ian. He was very professional and insightful. He made sure all of our concerns were dealt with and really put our minds at ease. Would highly recommend him as a salesman to go to or ask for
May 3, 2026
Reply from DFS Furniture - Cannock
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Great customer service
Ian made sure we were fully aware about every detail regarding our purchase. He answered every question in great detail.
May 3, 2026
Reply from DFS Furniture - Cannock
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Tracey
Tracey , was very knowledgeable, pleasant and friendly.
Explained all options avaliable to us allowing us to make an informative decision.
May 3, 2026
Reply from DFS Furniture - Cannock
Good Morning,
We are really happy that Tracey met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Wasn’t followed around and when we…
Wasn’t followed around and when we settled down some one greeted us,
Then we had questions and everything was answered for us
So easy
May 2, 2026
Reply from DFS Furniture - Cannock
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Good advise and knowledge
Staff were not pushy , approached customer in a relaxed manor , offered assistance if required and gave good advise !
April 30, 2026
Reply from DFS Furniture - Cannock
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Bed Topper
The member of staff was very polite, helpful and knowledgeable as to what I was after.
Well presented
April 30, 2026
Reply from DFS Furniture - Cannock
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Tracy was very helpful and knowleable…
Tracy was very helpful and knowleable about the products. Very professional throughout.
April 25, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Tracy was Nice and friendly explained…
Tracy was Nice and friendly explained everything so easy to understand
April 26, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
first thing to mention the location of…
first thing to mention the location of DFS cannock is realy good the car park is excellent as is the shop and layout , the staff are good and not pushy , there is a realy good range of furniture to suit a broad range of budgets, Natalie was superb
April 26, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Order without any hassle
Tracey was very knowledgeable, and made us feel comfortable on our order, she was very helpful
April 26, 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Happy with the service were given
Happy with the service we were given, nice friendly, patient and approachable staff. Left to your own devices and always happy to help when you need them for advice.
April 26, 2026
Reply from DFS Furniture - Cannock
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Great experience at DFS Cannock with…
Great experience at DFS Cannock with helpful staff!
April 25, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Ian was very friendly and helpful…
Ian was very friendly and helpful towards us finding our new sofa, explained everything clearly and also gave great advice.
April 25, 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.