We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to... See more
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Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at t... See more
Company replied
Staff were friendly in story and not over bearing. When we did need help Julie was very willing and helpful and gave some great advice and made the transaction simple and not over complicated.
The fact that this store had all colour options available to see in person Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
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Ian was very friendly and helpful…
Ian was very friendly and helpful towards us finding our new sofa, explained everything clearly and also gave great advice.
April 25, 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Your salesperson Ian was very…
Your salesperson Ian was very profesional and knowledgable it was a pleasure to deal with him
April 25, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Great and friendly customer service
April 22, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Good experience
Thank you to Tracey for leaving us to browse around store in our own time with no pressure. She did, however, make it clear that she was there to help if we needed it. Tracey explained everything thoroughly about the care, purchase procedure and delivery of the suite.
April 22, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We were left to browse the showroom
We were left to browse the showroom. We sat and made our decision and when we were ready to discuss what we wanted.
A lovely attentive helpful gentleman helped advise us with our purchase. We were offered refreshments which we had coffee while we completed the order and ipad work.
April 13, 2026
Reply from DFS Furniture - Cannock
Good Morning
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
I didnt feel any pressure from staff
I didnt feel any pressure from staff. A couple of hellos to se if I needed any help and then left to browse which was nice as I really wanted to browse everything at my own pace.
When I needed help I approached Tracy as she had already introduced herself. She was knowledgeable and gave clear information about purchasing the sofas. No pressure to buy add ons an concise but relaxed interaction I couldn't fault her.
April 12, 2026
Reply from DFS Furniture - Cannock
Good afternoon Catherine,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. Left us to browse and then very helpful and knowledgeable on products in your store
Tracey was super helpful and made the experience of purchasing new sofas very pleasurable
April 19, 2026
Reply from DFS Furniture - Cannock
Good afternoon Andre,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent service from Julie
Excellent service from Julie, no hassle, sorted our purchase in no time. Very helpful.
April 21, 2026
Reply from DFS Furniture - Cannock
Good afternoon Steve,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
George listened to what we wanted and…
George listened to what we wanted and helped us choose the right product for ourselves he explained the whole process and made it so easy
April 10, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
We never felt pressurised into buying a…
We never felt pressurised into buying a sofa. We were given time to choose and make our decision. Ian at Cannock helped us by answering our questions and letting us have time to finally decide. ( it did take us a while ). Once we decided Ian ran through everything and went over points if we needed to hear them again. An actual pleasant shopping experience.
April 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ian met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Nice friendly staff very welcoming but…
Nice friendly staff very welcoming but not pressured in any way warm cosy atmosphere
April 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Tracy
Tracy, the sales consultant we saw was excellent - very friendly but professional to The customer service was outstanding.
April 17, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tracy.
Kind Regards,
Jordan
DFS Customer Support
Called into DFS today
Called into DFS today, staff left us alone untill we needed them, very friendly and funny, purchased our sofa's, very professional explained it all. Lady manager was very pleasant and friendly. Laughed about her tea making. Definitely go back again.
April 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Dealt with in a very friendly polite…
Dealt with in a very friendly polite and fast manner
April 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Tracy was very helpful and made our…
Tracy was very helpful and made our experience buying our new sofa very easy
April 18, 2026
Reply from DFS Furniture - Cannock
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly customer service
Very friendly customer service, no real sales pressure which can be off putting.
April 18, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lee was fantastic thanks
April 18, 2026
Reply from DFS Furniture - Cannock
Good Afternoon Dale,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The Salesman George Cathcart was very…
The Salesman George Cathcart was very helpful but left us to have a good look round. Didn’t feel pressured at all.
April 17, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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