We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted,... See more
Company replied
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The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were expla... See more
Company replied
We had a very good experience today,the sales Assistant was a very pleasant young lady she gave A lot of good advice it our byeing of our new furniture Very pleasant,her name was Lauren.
Company replied
No hassle. Staff let me know they were there when I was ready. Very comfortable didn’t feel pressured at all. Lauren was very professional. Customer service was on point. So happy with my purchase.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The staff were very helpful and…
The staff were very helpful and knowledgeable. Didn’t pester us, but came when we needed them.
April 10, 2026
Reply from DFS Furniture - Carcroft
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Great experience no hard sell gave us…
Great experience no hard sell gave us space this is our 4th suite from DFS Joe was very pleasant and helpfull
April 11, 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Gentleman in store who dealt with our…
Gentleman in store who dealt with our purchase very friendly and helpful he had been there may years and think he sold us our previous sofa 12 years earlier, the lady he asked to check everything with us to make sure everything was correct was not very friendly, she wasn't rude as such but just didn't get a good vibe. When we first arrived staff wasn't too pushy felt like we could really look around and find the sofa we liked without being hassled which really suits me. Found a sofa I loved came in a little more than I expected once the extras were added on. Delivery was quicker than expected and could not fault the delivery men. They set up the sofa took all the wrapping away and were very quick. Only downside is we never received the cleaning kit we paid for. Tried to call customer services a couple of times on separate occasions within a few weeks of delivery but was told both times systems were down and to call back later. Didn't call back a 3rd time.
October 11, 2025
Reply from DFS Furniture - Carcroft
We appreciate your feedback and are glad you enjoyed the relaxed atmosphere and the delivery service. We will address the inconsistency in service you experienced and regret that you did not receive your cleaning kit. We are sorry you had trouble contacting customer service.
Kind Regards,
Vanessa
DFS Customer Support
Plenty of choice of sofa
Plenty of choice of sofa.
Salesman on hand and helpful but not following you about or springing on you as soon as you walk through door,
April 9, 2026
Reply from DFS Furniture - Carcroft
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
After Sales - very poor
We paid for installation but our sofa was delivered without a power pack , nearly 3 weeks on and trying to arrange a delivery time for it with the General Manager at Carcroft is hard work . We have paid for the installation - will update on the final outcome.
It seems petty but in 2026 asking someone to take a day off work and be in all day isn’t fair - after all when DFS wished to deliver we were given a date and a time slot which we obliged and took delivery .
Also a small hole in the sofa which we need looking at.
April 1, 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hi Adrian,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
No pushy sales person
No pushy sales person, following you around the shop floor. I have in past walk out of the shop for that reason.
Excellent experience, confident and knowledgeable sales person at DFS Carcroft, Doncaster.
April 10, 2026
Unprompted review
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Quick easy painless.
Quick easy painless.. staff found me a piece of dining furniture. Made sure the measurements were correct and would fit in my space and sorted my credit in less than 45mins...
April 8, 2026
Reply from DFS Furniture - Carcroft
Good morning Dean,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
My telephone order the assistant was…
My telephone order the assistant was really friendly polite helpful and informative
April 8, 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
The gentleman that served us was…
The gentleman that served us was brilliant. Very patient, explained everything nothing was too much trouble.
April 6, 2026
Reply from DFS Furniture - Carcroft
Good morning Sarah,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good Morning Daryl,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Had a relaxing great experience here…
Had a relaxing great experience here when looking for our perfect bed
April 6, 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Shannon was really informative in the…
Shannon was really informative in the Carcroft branch and went through every detail in a professional manner. Answered all my questions and made our purchase a pleasant experience
April 3, 2026
Reply from DFS Furniture - Carcroft
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The guy at Carcroft store was very…
The guy at Carcroft store was very helpful and not pushy. Didn't have what I wanted on the shop floor so showed me sofa that I could make it to want I wanted.
April 1, 2026
Reply from DFS Furniture - Carcroft
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent service.
Excellent service, polite and friendly staff,
Easy transaction from start to finish, thank you.
March 31, 2026
Reply from DFS Furniture - Carcroft
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Staff)**"Brilliant Service
Staff)**"Brilliant Service: ** "We recently visited DFS to look for a new sofa...staff was helped ,friendly, approachable, and happy to answer all our questions."
March 21, 2026
Reply from DFS Furniture - Carcroft
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Good experience
The lady who helped us choose our sofa was very good she was knowledgeable about the products.
March 31, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Dan S was extremely helpful in customer…
Dan S was extremely helpful in customer services. Very knowledgeable very professional with no fuss. Highly recommended
March 30, 2026
Reply from DFS Furniture - Carcroft
Good morning Aaron,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
We ejoyed our visit was allowed to…
We ejoyed our visit was allowed to just wonder and have a good look around. The staff were very polite and helpful The gentleman that serve us was very lovely polite and helped us
March 30, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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