We went to DFS Doncaster branch and was warmly received by Helena. She introduced herself and gave us a brief introduction of where different types of sofa located. When we found the sofa we wanted,... See more
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The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were expla... See more
Company replied
We had a very good experience today,the sales Assistant was a very pleasant young lady she gave A lot of good advice it our byeing of our new furniture Very pleasant,her name was Lauren.
Company replied
No hassle. Staff let me know they were there when I was ready. Very comfortable didn’t feel pressured at all. Lauren was very professional. Customer service was on point. So happy with my purchase.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
16 High Street, DN6 8DP, Doncaster, United Kingdom
- 0333 999 9732
4.9
Excellent
3K reviews
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Very helpful
Very helpful, knowledgeable. Very happy with purchase can’t wait to get my sofa.
March 29, 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The lady who served us was absolutely…
The lady who served us was absolutely amazing knew what we wanted wasn’t pushy & really helped us
March 29, 2026
Reply from DFS Furniture - Carcroft
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff are lovely 😍
Staff are lovely 😍
We were left to browse in our own time but knew staff were around if needed. When we found our sofa, we approached them and all our questions were answered brilliantly. Easy process to buy and felt that we were appreciated and our needs understood. We took out the extra material protection cover and this was explained comprehensively with no added pressure.
Thank you DFS !
March 28, 2026
Reply from DFS Furniture - Carcroft
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good afternoon Scott,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Massive choice, friendly staff
Great choice of sofas of different types and styles.
Very welcoming and friendly staff who allowed you to wander around freely without feeling harassed or being pushed, but ready to help when requested. They helped with choice and design/colour/size etc also explained everything and didn’t push for us to have the extras. Overall great experience now can’t wait for the sofa to arrive.
March 27, 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful, knowledgeable staff
We were given space to look around at our own pace. Didn’t feel pressured to buy. Once we found our desired sofas the salesman was very helpful. Everything was very well explained and all our options talked through.
March 27, 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Quick response from the Chat Bot put me…
Quick response from the Chat Bot put me in touch with a nice lady. We spoke about a deal for two sofas that were not bundled - got a small discount. Very very clear with details of product and restrictions
March 24, 2026
Reply from DFS Furniture - Carcroft
Thank you so much for taking the time to give us a 4* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
wasales reviews pleasant but funtional as always…
was pleasant but funtional as always exactly what i needed to know
March 24, 2026
Reply from DFS Furniture - Carcroft
Good afternoon Allan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The young lady (Shannon) gave a lovely…
The young lady (Shannon) gave a lovely welcome, fantastic customer service when needed and her knowledge was outstanding, thank you
March 23, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Carcroft
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Carcroft
Good morning Hayley,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent service from staff
Excellent service from staff, especially Neil and mostly Matt who took our order. Matt made the purchase straight forward and was knowledgeable and informative. Even our little Patterdale was impressed. Thank you.
March 21, 2026
Reply from DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Dry good customer service
Dry good customer service
Answered all questions
Friendly service
March 9, 2026
Reply from DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Good
Very helpful, answered all questions, gave good advice with our personal requirements, and didn't try to be pushy . Very friendly.
March 16, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Shannon was very knowledgeable and answered any questions we had. She did not pressurise us and gave us space to look around.
March 16, 2026
Reply from DFS Furniture - Carcroft
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Carcroft
Good morning Ben,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
DFS sales experiencei knew roughly what i wanted after…
i knew roughly what i wanted after looking online at the range but wanted to experiece sitting on the items to make sure they were exactly what i wanted.i was met with a friendly welcome asking if i knew what i was looking for in the store to help me find the product i wanted to check out.the salesman directed me towards the ranges i was looking for then went to check the exact items i was looking for and the materials i wanted in the product.i was never pushed to enhance the product price i was just told what the differences were with the product and the amount of what each were.on making my option clear that i wanted the very best the salesman totted up the costs and then we agreed with him to process the sale with an expected delivery date set at the maximum length of time expected with an agreement between us that was set that i would accept the items sooner if the items could be made quicker through construction being quicker.the product was quite firm but the advice was that it could be even firmer on delivery with a bedding in period needed for all the seating bases and back rest and arm rest plumping up needed once a week to keep the product in pristine condition..
a great buying experience with no pressure sales technique used.the proof of quality in the product will come in a few weeks time.
March 14, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon Stephen,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great sofa experience
The chap who served was very friendly and knowledgeable about the sofa we wanted. Explained everything clearly.
March 14, 2026
Reply from DFS Furniture - Carcroft
Good Morning Chris,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very professional polite helpful and a…
Very professional polite helpful and a credit to your team would highly recommend
March 14, 2026
Reply from DFS Furniture - Carcroft
Good Afternoon Stacey,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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