The sales assistant David, was so very helpful, made the experience great .. hence bought two sofa's and coffee table. Friendly could;nt do enough to help and even stayed on later . thank you
Company replied
Location
Switch locationDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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See what reviewers are saying
Zeena was an absolute star. Such a pleasure to do business with. She explained everything and even entertained my husbands haggling and silly humour. Everything went smoothly and we got exactly what w... See more
Company replied
I looked on line picked the sofa I wanted. when we got there a lady called Rose asked what we were looking for i showed the one we liked. Rose then talked me through everything we needed to know and w... See more
Company replied
I was served by a very friendly salesman who advised me after my sale that he had only been with DFS for 3 months. He had lots of knowledge with the furniture I chose and was very patient and helpf... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, United Kingdom
- 0333 999 9766
4.8
Excellent
4K reviews
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Everything from start to finish was…
Everything from start to finish was brilliant we were given the opportunity to wander around the store but staff were on hand to answer any questions. We found a sofa we loved and Rose was really helpful in taking us through the steps to get the sofa booked in, and delivery will be in 2 weeks which is brilliant. Special mention also to the lovely manager who was able to answer a few questions we had. (we visited the Leckwith store in Cardiff)
May 16, 2026
Reply from DFS Furniture - Cardiff
Good morning Mel,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good morning Leah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
We paid for gliders on the sofa there…
We paid for gliders on the sofa there was none, I want a refund marks on the sofa screws missing it is not good enough. Please advise what you are going to do yo resolve these issues.
April 21, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Great Experience
Great Experience
David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and knowledgeable on all aspects.
David initially helped us and answered questions regarding Arwen and plotted different types of styles. We were sold on this but had to come back the next day to show one more family member before placing our order.
We dealt with Zeena the next day and placed the order. Very kind and polite.
May 11, 2026
Reply from DFS Furniture - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent Loverly staff member David
Excellent Loverly staff member David. Very nice not plushie but very good
May 5, 2026
Reply from DFS Furniture - Cardiff
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Really pleased with how our visits…
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and informed on all options. Agreed to come back the following week after taking some time to consider options. Returned a week later, and Sameera sorted us out quickly and smoothly. Explained everything, what happens at each stage and look forward to taking receipt of our new sofa. Would definatley recommend
May 2, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sameera met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cardiff
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Shocking and never agin
Shocking and never agin, buys a sofa made and delivered in weeks, six custom all made by the same designer Joules, two arrive on April the 2nd of April, 2 arrived at the 8th of May and 2 are currently outstanding to arrive god knows why
May 7, 2026
Unprompted review
Reply from DFS Furniture - Cardiff
Good afternoon Jason,
Thank you for taking the time to share your feedback, its much appreciated.
To confirm you have 6 items on the order which come from three separate suppliers all of which have different delivery times. The delivery times for each item are visible near the product description for each item you purchased online. This is why you have had separate deliveries, the remaining scatter cushions you are waiting on do come with a 10-week lead time as advertised via the website.
If you have any other questions surrounding this please do let us know on 0333 9999 777.
Had a wonderful experience but my sofa…
Had a wonderful experience but my sofa today. The staff was very informative and provide wonderful customer service
May 5, 2026
Reply from DFS Furniture - Cardiff
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service and information about…
Excellent service and information about different products available. Mike was great explaining different options available to me.
May 5, 2026
Reply from DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Great price ,great customer service
Allison the lady who served me was friendly and helpful found the sofa i wanted showed me the colours .she was great
May 4, 2026
Reply from DFS Furniture - Cardiff
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
I was looking for a matching chair to…
I was looking for a matching chair to go with my 2&3 seat sofas i purchased last year. Nicky served us in Leckwith, Cardiff. She was attentive, listened to my needs and was very accommodating. I got exactly what I went for. She is a credit to your store and was lovely to talk to. She didn't approach us too soon either! All in all a lovely experience and I would look for her again should I need to return.
May 3, 2026
Reply from DFS Furniture - Cardiff
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Nicky met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Very helpful, very knowledgeable assistant. Not pushy and helped us through every stage
May 3, 2026
Reply from DFS Furniture - Cardiff
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff was lovely
Staff was lovely , the lady that helped us was very kind and understanding, she helped us with our room measurements and how the sofa we had our hearts set on would fit in the space. She explained we could move the configurations on the sofa to fit nicely. Overall we are very happy and excited for our new sofa.
May 1, 2026
Reply from DFS Furniture - Cardiff
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We had a great experience shopping for…
We had a great experience shopping for our new sofa thanks to Sam. She was incredibly helpful, taking the time to explain all our options and the various add-ons available. Most importantly, there was absolutely no pressure to buy on the day, which made the whole process much more enjoyable. Highly recommend!
April 29, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from the staff…
Great customer service from the staff at DFS. Rose was polite, and very Knowledgeable about the products on offer that we were interested in.
April 26, 2026
Reply from DFS Furniture - Cardiff
Good afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent customer service from…
Excellent customer service at dfs Leckwith store today from Allison
very helpful and accommodating
April 26, 2026
Reply from DFS Furniture - Cardiff
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer experience
Brilliant customer experience. Staff are very knowledgeable. Explained everything to us.
April 25, 2026
Reply from DFS Furniture - Cardiff
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Fast and efficient service from the…
Fast and efficient service from the store manager, fully informed about my new sofa and super happy with my purchase!
Would recommend to everyone.
April 23, 2026
Reply from DFS Furniture - Cardiff
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
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