Good clean layout easy to navigate round. Friendly but professional service by Mat who gave clear explanation of the items we were interested in. This included care of the item delivery options paymen... See more
Company replied
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Welcomed by Greg who was very knowledgeable regarding a sofa bed we were looking for. He asked where and what it would be mainly used for, made some recommendations and demonstrated the bed section. O... See more
Company replied
We had such a great experience today! We actually stayed right until closing time, but at no point did we feel rushed or pressured to make a decision. Our consultant was incredibly patient wit... See more
Company replied
We were served by Daniel who presented a great knowledge of the products. The atmosphere was friendly and no pressuring to place an order. We were left to browse at peace and to make up our mi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Chaser Court, CH1 4QG, Chester, United Kingdom
- 0333 999 9754
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The young lady who helped us and…
The young lady who helped us and completed the sale was lovely. She was informative, professional, helpful.
June 6, 2026
Reply from DFS Furniture - Chester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The whole experience was great
The whole experience was great. Gentleman, very helpful. And very friendly would recommend.
June 6, 2026
Reply from DFS Furniture - Chester
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Walked into DFS and somebody helped us…
Walked into DFS and somebody helped us straight away
May 29, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The young lady who served me in store…
The young lady who served me in store was so pleasant and friendly, without putting any pressure on me!
I’ve forgotten her name but she was pregnant and soon to go on maternity leave!
The whole process was easy and quick I was very pleased and look forward to having my new sofa delivered!
June 4, 2026
Reply from DFS Furniture - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and had great knowledge…
Really helpful and had great knowledge to help us find the perfect couch for our family.
June 3, 2026
Reply from DFS Furniture - Chester
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Honestly excellent explanation
Honestly excellent explanation
Great product
Nice hospitality
Mo Chako
June 3, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Chester
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Quality furniture at good prices
Quality furniture at good prices. Immaculate showroom and very helpful staff.
Only criticism being that they insist on giving you too much information! Even after you have agreed to buy the item!!
June 1, 2026
Reply from DFS Furniture - Chester
Hello Peter,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very patient whilst we remeasured
Very patient whilst we remeasured. Helpful and professional service
June 1, 2026
Reply from DFS Furniture - Chester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience
A staff member introduced themself when we entered, asked if we wanted any help we said we were just looking for now, she explained the lay out of shop, then left us too it, this is how we like to shop, when we were ready we called her over, 😀
May 25, 2026
Reply from DFS Furniture - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Sale's lady ja very helpful and…
Sale's lady ja very helpful and friendly makes a lovely coffee to
June 1, 2026
Reply from DFS Furniture - Chester
Hello Leslie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Information about product very…
Information about product very comprehensive all questions answered fully bought with complete confidence in sales team
May 31, 2026
Reply from DFS Furniture - Chester
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Good choice of styles and colours
Good choice of styles and colours. Would be nice to have the dimensions on the products in store
May 31, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Helpful and patient
The gentleman who helped me was kind, informative and patient. There was no pressure and I found exactly what I wanted. There were plenty of options to choose from also. Great service!
May 31, 2026
Reply from DFS Furniture - Chester
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Chester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Lara tge sales assistant was fantastic…
Lara tge sales assistant was fantastic she showed options and let us think things over with out hovering.
She was very friendly and easy to talk to.
May 28, 2026
Reply from DFS Furniture - Chester
Hello Angela,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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