DFS Furniture - Christchurch Reviews 

Excellent customer service!!! Went above and beyond to help me over the last 2 days to help me complete my purchase

I visited Christchurch store with my dad to look at recliner chairs. The store had a good range to try. The staff were very attentive on both occasions. On the second visit, my dad found a chair he liked. We were helped by a very nice sales assistant, Shayna.
She was very knowledgeable, but not at all pushy. She was very attentive throughout the whole process from choosing the right fabric, through to arranging the delivery. She was very patient with my (elderly) dad, and they ended up enjoying a chat about the rugby!

Great experience buying our sofa. No pressure to buy but staff on hand to offer help. Everything explained fully by Maxine who was super friendly & informative.

Very patient and knowledgable

The product was exactly what we wanted. The assistant in the Christchurch Store Beth was so courteous and helpful throughout the whole process . We are very grateful to her

Excellent customer service. The whole team were great with good product knowledge, creative ideas with sensible pragmatic advice to support final sofa choice. Thank you.

The lady who served me was very patient and kind. Exellent service.

It was such an easy experience we’d already chosen the sofas we’d liked,so went to store to order was greeted by a lovely lady who made us a coffee and said make yourselves comfortable,then a sales assistant came to take our order,it was so smooth from start to finish and our sales assistant was very helpful

The staff were so happy and helpful they advised us on all the products and were professional in all areas
The only thing was there was no internet in your store which held up with things on our side so would suggest getting wifi installed

Customer service was excellent very thorough and efficient

Very good customer service and a brilliant price.

Lovely staff, helpful but not pushy and really knowledgeable.

Great experience today buying our new sofa

Worst experience I’ve ever had with a furniture company.

From start to finish, the service from DFS was appalling.

The sales team never discussed important details such as the sofa dimensions or how many sections it would be delivered in. Instead, they seemed far more interested in trying to upsell insurance, Eaziglides and cleaning kits than making sure the sofa would actually fit into our property. When we ordered the sofa, we told the sales lady that we lived in a flat and there was 3 lots of stairs to go up and she completely disregarded this information and said she ‘didn’t need to add any delivery instructions, that it would be fine’.

We had two failed delivery attempts because the delivery team claimed they couldn’t get the sofa up the stairs to our flat. Since then, we’ve had an even larger sofa delivered by another company with absolutely no issues, so it clearly wasn’t impossible. Alongside this, we were told in DFS that the sofa we had ordered was the smallest sofa they sell… so they must not deliver to flats if they can’t get them up the stairs?

The second delivery was by far the worst part of the experience. The delivery team were laughing before they had even opened the lorry, then stood there laughing while speaking to me instead of trying to help. It felt completely disrespectful and unprofessional.

To make matters worse, the delivery team themselves said, “If the sales team did their jobs properly, there would never be an issue,” and that “all the sales teams need retraining.” That says everything about the lack of communication within the company.

After driving an hour round trip each way to the store on multiple occasions, we were repeatedly told that only the regional manager could deal with the situation. We were also promised phone calls and emails that never arrived, apart from one. Communication throughout was terrible.

Despite all of this, DFS still insisted we pay 20% of the order value to cancel the order, even though the poor service was entirely on their side.

The lack of communication, product knowledge and customer service is shocking. Paying £129 for delivery only to be treated with such disrespect is unacceptable.

I would not recommend DFS to anyone based on my experience.

Very polite and professional in every way I was looked after and treated to a very high standard by Debbie and Shana and I was so pleased with my purchase 👌

Really easy and simple. Saw a sofa online, was able to view it in store and were happy with it so purchased it!
Staff were friendly and efficient.

Wonderful service and the staff are very helpful they really cater to your needs and requirements. Shayna was lovely and very resourceful she really took her time to get me the perfect sofa that was just right for me.

We spoke with 3 different sales assistants each one gave us very good advice.

Very friendly and informative service, recommended useful extras ie insurance and cleaning kit