DFS Furniture - Christchurch Reviews 

2,161
TrustScore 5 out of 5

4.9

Barrack Road, Christchurch Retail Park, BH23 2BN Christchurch, GB


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Rated 5 out of 5 stars

Abby at Christchurch Branch was amazing. She was very patient and attentive whilst we changed our minds on leather colours more than once!! She was very informative without being pushy and offered s... See more

Company replied

Rated 5 out of 5 stars

Excellent in every way. The young lady, Gintare, in DFS Christchurch, who helped me with my purchase, was informative, kind, polite and patient, answering all questions fully and clearly, making the e... See more

Company replied

Rated 5 out of 5 stars

We were greeted with a smile and offered a drink whilst Sue went through our options, and efficiently completed the sale by going through what would happen post sale.

Rated 5 out of 5 stars

We felt relaxed looking around the store not hassled by anyone but was informed if we needed any help or had questions we could ask. When we ordered our sofa & chairs we were informed about the... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Barrack Road, Christchurch Retail Park, BH23 2BN, Christchurch, United Kingdom

  • 0333 999 9790

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,161)

93,032 reviews in the last 12 months

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Rated 5 out of 5 stars

Your Christchurch branch was…

Sue at your Christchurch branch was fantastic, she was very professional, spoke with care in her voice. She also took her time to show me all the available bundles and extra care options.
It was a lovely service.

June 13, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lady very helpful would recommend

Lady very helpful would recommend

June 21, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Maxine provided excellent customer…

Maxine provided excellent customer service when we purchased our sofa from DFS. She was friendly, helpful, and answered all of our questions clearly. She made the whole process easy and enjoyable. Thank you, Maxine!

June 20, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Good customer service

Good customer service. Lovely friendly helpful staff.

June 16, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

After visiting DFS last week

After visiting DFS last week, I came across a member of staff called Sue, after looking around the store, I decided which suite and single chair we would like, after sitting with me and talking about the suite for awhile, she gave me a book with different colours this week could be in, once I narrowed it down to 3 colours, Sue gave me three swatches to take Home as she explained the lighting in the store can be totally different towards what it’s like at home, after one week of deciding, I’ve been back in the store today and that Sue once again, to place my order, she was very friendly, caring , understanding and answered all my questions that I needed answered,
Sue then proceeded to offer me a five year extended warranty which I took on.
Congratulations to DFS in Christchurch, Sue is a massive asset to your store
Thank you, Sue, for all your help

June 16, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The lady at Christchurch was so helpful…

The lady at Christchurch was so helpful and patient , sorry cannot remember her name

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

I bought a sofa from Christchurch DFS…

I bought a sofa from Christchurch DFS today &. Gintare served me. She was very helpful & patient with me. Answered all my questions & gave me all the information I needed to know.
When you are getting a bit older& have to make big decisions on your own, it can be quite daunting.
So she was lovely, thank you Gintare.

June 12, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff and a pleasure to go…

Very helpful staff and a pleasure to go shopping in store

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello James,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

We knew what we wanted, but the member of staff with us was very helpful

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very good experience

Very good experience, excellent information on the articles that I wanted to buy , helpful information from Maxine definitely a credit to your Company.

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Salesperson was lovely friendly and very competent.

June 6, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello John,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent Service

Having had two DFS sofas for the past 15 years I decided to buy again. Maxine the DFS sales consultant was very patient as it took me a number of visits and a complete room change to find the right piece of furniture. Her knowledge and helpfulness was invaluable. I cannot thank her enough she is excellent at her job. I would definite recommend a visit to the Christchurch showroom.

June 5, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello Catherine,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer experience

Great customer experience, professional service, the person who served me was very helpful and the overall experience was what I was looking for. Looking forward to receiving our sofas

May 10, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I went to DFS Christchurch

I went to DFS Christchurch. Maxine was helpful and friendly. Not a pushy sales person. Would definitely go back to her in future.

May 26, 2026
Unprompted review
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello Karina,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service and help with…

Great customer service and help with what we needed. Kind, friendly and knowledgeable staff.

May 23, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

helpful and friendly

Maxine was so helpful and friendly in the purchase of my 2 sofa beds. Explained everything very well.

May 20, 2026
Unprompted review
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Hello Karen,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Well went last spoke to gintare such a…

Well went last spoke to gintare such a lovely lady so decided to go back today and she remembered me from last week and couldn't be more helpful will definitely recommend dfs and the lovely Gintare many thanks.

May 21, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Good Afternoon,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Everything was good from start to…

Everything was good from start to finish could not fault anything

May 9, 2026
DFS Furniture - Christchurch logo

Reply from DFS Furniture - Christchurch

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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