Our experience was excellent due to the staff being very welcoming and explaining thoroughly. They were able to go through all of the aspects of the sofa and all the payment methods and insurances.
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I had an excellent customer service experience at DFS. The staff were friendly, knowledgeable, and took the time to explain everything clearly, including how to properly care for and maintain the sofa... See more
Company replied
Very enjoyable visit and purchase to the store at Elvis Park. Assistant was there to answer questions and give advice but not pushy which is probably why we purchased in the end.
Company replied
Overall the best. This my 20 years and 3rd time purchasing sofa at dfs. My first one did 5 years no complaints, changed because it was big, second one was beautiful but leather went faded and ripp... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Holyhead Road, Alvis Retail Park, CV5 8BW, Coventry, United Kingdom
- 0333 999 9756
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Our experience was excellent due to the…
Our experience was excellent due to the staff being very welcoming and explaining thoroughly. They were able to go through all of the aspects of the sofa and all the payment methods and insurances.
July 18, 2026
I hard a very good staff show me around…
I hard a very good staff show me around and assist with my purchase
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I had an excellent customer service…
I had an excellent customer service experience at DFS. The staff were friendly, knowledgeable, and took the time to explain everything clearly, including how to properly care for and maintain the sofa. They answered all my questions patiently and made the whole purchasing process smooth and enjoyable. I am very happy with the service I received and truly appreciate their professionalism. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.
July 13, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Akil at the…
Great customer service from Akil at the Coventry branch- friendly, professional and unobtrusive.
July 11, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great customer support team
July 11, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Very enjoyable visit and purchase to…
Very enjoyable visit and purchase to the store at Elvis Park.
Assistant was there to answer questions and give advice but not pushy which is probably why we purchased in the end.
July 6, 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Dfs sofa experience
Was greeted my saleslady who let us look round the store and was very helpful when ordering a new suite for our lounge. She was very informative and answered any questions we had too. A great customer service.
July 2, 2026
Reply from DFS Furniture - Coventry
Hello Stephen,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We had our furniture delivered
We had our furniture delivered. We paid to have all rubbish taken away. Firstly the sofa had a scratch on it. Secondly they filled my bin with polystyrene. I complained in person in store, waited over a week for someone to come out. They have just offered me £80 refund or a replacement seat which may not colour match or a luxury hamper !!! They don't know what they can do about my full bin.
July 2, 2026
Unprompted review
Reply from DFS Furniture - Coventry
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
A great experience
No sales persons hassling you, lovely airy store, very relaxed atmosphere, nothing was too much trouble.
June 20, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Great customer service
Very friendly and helpful staff no pushy sales highly recommend DFS
June 28, 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Maz was very helpful
June 28, 2026
Reply from DFS Furniture - Coventry
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant customer service..
Brilliant customer service..
Explained product in very detailed way...
No Hard sale
Very upfront and transparent
Helped us alot in making a decision
Helped in choosing design and shape and size of a sofa as per our need
June 27, 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service. Not pushy at all, just helpful and polite.
June 27, 2026
Reply from DFS Furniture - Coventry
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Coventry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly and knowledgable staff
Friendly and knowledgable staff, made our experience a pleasure
June 26, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
My experience was fast and all done…
My experience was fast and all done right . Nice man very helpful
June 23, 2026
Reply from DFS Furniture - Coventry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good customer service
Good customer service , good quality products, good finance options. Will was very knowledgeable and very friendly and a pleasure to talk to .
June 21, 2026
Reply from DFS Furniture - Coventry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
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