Great customer service from all staff, Nicola Annie and Zoe at Crawley branch- very friendly, helpful and not at all pushy. Lots of information given and not rushed. All very efficient and polite.... See more
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I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Company replied
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1K reviews
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Perfect sales
We went intocthe Crawley branch and the lady was so helpful and friendly. There no was no overbearing hard sell but she was perfectly attentive, polite and helpful
October 12, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Crawley mall DFS. I was met in the shop by a lady called…
I was met in the shop by a lady called Brooke… she was very smiley and very helpful… she spent a lot of time with me making sure I choose the best option for me and she went through everything. Such a lovely lady.
October 9, 2025
Reply from DFS Furniture - Crawley
We're happy to hear that you enjoyed your experience in our shop. We appreciate your positive feedback regarding the assistance you received. It's great to know that our team member was so helpful and attentive.
Kind Regards,
Vanessa
DFS Customer Support
Great customer experience
Tom and Brook were great. Superb helpful in the store and on the phone taking our order. Great customer service!
October 9, 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your positive experience. We are so glad to hear that you were happy with the assistance you received in our store.
Kind regards,
Vanessa
DFS Customer Support
Great customer service from Tom and his…
Great customer service from Tom and his colleague.
October 9, 2025
Reply from DFS Furniture - Crawley
Good afternoon Tom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Staff was helpful in explaining
I visited Crawley branch recently and they didn't have the sofa in store on display. However, they explained it very well.
September 30, 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're glad the team provided a helpful explanation, even though the sofa wasn't on display during your visit.
Kind Regards,
Vanessa
DFS Customer Support
Buying a Ronan L shaped sofa
Went into the Crawley store twice before deciding to go for our sofa. Went onto the dfs website and found the phone number for purchases and got connected to Zee. He was great, taking us through the process in a really clear way. He made sure we had the right sofa, with all the features we wanted. We were very pleased with the thoroughness of the process.
October 7, 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience. We're happy to hear that you were pleased with the service you received and that the process was clear and thorough. Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very friendly staff gave us coffee and…
Very friendly staff gave us coffee and chatted with us about the sofa. Very informative and helpful
September 25, 2025
Reply from DFS Furniture - Crawley
We appreciate you sharing your experience with us. We're happy to hear that our staff were friendly, helpful, and informative during your visit.
Kind Regards,
Vanessa
DFS Customer Support
DFS: amazing & beautiful
Amazing staff, a pleasant experience interacting with Brad as well! Very polite, experienced, and friendly! Amazing designs, ordered my sofas and tables from them!
Their table lamps are beautiful too!
I’d highly recommend!
September 27, 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Brad.
Kind Regards,
Jordan
DFS Customer Support
Really pleased with the assistance…
Really pleased with the assistance provided. Tom was excellent
October 4, 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Friendly staff who were incredibly…
Friendly staff who were incredibly helpful and gave some good advice/opinions on which sofa to go for and the material
September 26, 2025
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I enjoyed the teams patience and…
I enjoyed the teams patience and kindness,so lovely and my purchase is worth the money so comfy .
October 1, 2025
Reply from DFS Furniture - Crawley
Good Afternoon Victoria,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Everything was explained clearly
Everything was explained clearly. Helpful not pushy sales staff. Friendly atmosphere
September 29, 2025
Reply from DFS Furniture - Crawley
Good afternoon Liz,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Derryn was great
Derryn was great. She was polite, professional and very knowledgable. I would thoroughly recommend her.
September 29, 2025
Reply from DFS Furniture - Crawley
Good afternoon Bridget,
Thank you so much for taking the time to share your feedback, it is much appreciated. We hope that you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very Good product knowledge
Very Good product knowledge. Very accomodating and very good people rapport. Me and wife are happy with the service today.
September 29, 2025
Reply from DFS Furniture - Crawley
Good Afternoon Frederick,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Tom was very helpful and walked us through exactly what we were looking for
September 28, 2025
Reply from DFS Furniture - Crawley
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience with no pressure
Very helpful in helping us make our choice
No pressure
Rhiannan was friendly and all the information was clear and precise
September 24, 2025
Reply from DFS Furniture - Crawley
Good afternoon Carol,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service was so helpful
After talking to AI Sophie who was unable to help, I was delighted to talk to a human person, she was so helpful and dealt with my issue without issue. She was so knowledgeable and sorted everything for my order
September 16, 2025
Reply from DFS Furniture - Crawley
We're happy to hear that you were able to speak to someone who resolved your issue. Thank you for sharing your experience and for the amazing review!
Kind Regards,
Vanessa
DFS Customer Support
Rhiannan was very knowledgeable and…
Rhiannan was very knowledgeable and helpful with helping is place our order
September 20, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We are happy to hear that you had a great experience placing your order with Rhiannan.
Kind Regards,
Jordan
DFS Customer Support
Sofa Purchase
Service was great, we were met as we entered the showroom. Sales person was excellent, explained everything in detail.
September 21, 2025
Reply from DFS Furniture - Crawley
Good Afternoon Neil,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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