I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Company replied
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... See more
Company replied
Zoe, was very attentive and approached us to ask if we needed any assistance. We asked for information on the two settees we were interested in, although being her first day she was very knowledgeabl... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1K reviews
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Your starf were just fantastic in every…
Your starf were just fantastic in every way possable so thank you for that
April 26, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Brilliant staff - great sofas.
All the staff are professional and helpful, before and during placing my order. Zoe did the paperwork for me while I sat and enjoyed a delicious cup of coffee she'd made. I'm now looking forward to my new, made to order sofa to arrive.
April 24, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great range of sofas
Great range of sofas. Staff had right balance of helpfulness without being pushy
April 19, 2026
Reply from DFS Furniture - Crawley
Good afternoon Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience.
Brook took her time during placing the order and explained things in a thorough and timely manner.
It was a pleasure to deal with her.
April 19, 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Brook met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Outstanding service and genuine kindness
I had such a positive experience at DFS and really wanted to take the time to share it.
I recently went through a very upsetting situation where I was scammed buying a sofa elsewhere, so I arrived feeling quite anxious and overwhelmed. From the moment I walked into the store, the team were incredibly kind, understanding and genuinely caring.
A special thank you to Zoe, who was absolutely amazing. I explained what had happened, and she went above and beyond to help me. She took the time to listen, reassured me, and made the whole process feel safe and comfortable again. There was no pressure at all, just genuine kindness and support.
What really touched me was how much she wanted to help — she arranged additional items at no extra cost and gave me a discount. She didn’t have to do any of that, but it made such a difference after what I had been through.
I left the store feeling emotional, but in a good way — just really grateful to have been treated with such compassion and respect.
I can’t wait for my new sofa to arrive for my family — thank you so much to Zoe and the team for restoring my trust and turning a very negative experience into such a positive one. It truly meant a lot.
April 18, 2026
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Zoe met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Paula was friendly, helpful and professional. I made several visits to the Crawley store before choosing the sofas we purchased and she made sure to explain everything to us. I cannot review the sofas as they are yet to be delivered and used but if they are as good as Paula's service, we will be very happy
April 11, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I would like to say a huge thanks to…
I would like to say a huge thanks to Rhiannan ! She was fantastic with me? She adviced me very well, she knows her job really well, she is professional, very kind, polite and she is really good at what she is doing, she is amazing ! Thanks to her, she gave me all the advices I needed for my future sofa ! Great asset for DFS sofa !
April 9, 2026
Reply from DFS Furniture - Crawley
Good morning Mel,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Armchair
I have been looking for an armchair for a long time.This one fitted my criteria superbly.
Great service by the assistant
Thoroughly would recommend
April 13, 2026
Reply from DFS Furniture - Crawley
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Brooke was absolutey amazing
Brooke was absolutey amazing, really helpful and let us know everything we need to know and looked after us. Very happy with our purchase and wpuld highley recomened DFS.
April 4, 2026
Reply from DFS Furniture - Crawley
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Crawley store, wonderful experience
We visited in store to test out the sofas ourselves and Tom was such a fantastic help, patient, knowledgable and all without pressure or expectation, very well explained and wonderful experience! Thank you Tom!
April 10, 2026
Reply from DFS Furniture - Crawley
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
Good afternoon Steve,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
The sales person was helpful but not…
The sales person was helpful but not pushy, and answered our queries comprehensively
April 4, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer
Returning customer and we were fortunate to have the same sales lady as 2 years ago prior. This time I was looking for a recliner chair to help with my disability. She was so knowledgeable and helpful and understood all my needs. Time wasn’t a problem for her and found me the perfect chair. This lady is a credit to DFS Crawley
April 4, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Buying new sofas
We were initially given sufficient time to look around the shop, whilst having been acknowledged we weren't subjected to overbearing sales staff. When we were ready Paula approached us and enquired as to what we were interested in. Having explained what we were interested in, Paula took us through the various options, size, fabric, protection etc. My wife was provided with a coffee. We agreed on what we wanted and the order was processed swiftly with explanation of the next steps and delivery process. The whole experience was professional.
April 3, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff, easy process. Not keen on delivery charge, should be built into price of goods.
April 1, 2026
Reply from DFS Furniture - Crawley
Good morning Colin,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
We are so sorry to hear you feel this way regarding the delivery charge. Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind regards,
Lia
DFS Customer Support
very professional the staff is…friendly The team went above and beyond to ensure my satisfaction. I was blown away by her professionalism
very professional the staff is friendly, and I been show a great selection of products. 10/10
April 1, 2026
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
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