I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
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Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!
Company replied
Having a physical store nearby to visit truly made the difference. Being able to try different sofas in person and being able to talk to someone face to face! We do all other shopping online but, th... See more
Company replied
Zoe, was very attentive and approached us to ask if we needed any assistance. We asked for information on the two settees we were interested in, although being her first day she was very knowledgeabl... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
76/77 Station Way, RH10 1FP, Crawley, United Kingdom
- 0333 999 9511
4.8
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
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lovely experience warm receptions from…
lovely experience warm receptions from top and daren
November 24, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Wonderful experience
Wonderful experience, we kinda knew what we wanted but filling up applications for finance was very easy and lady’s were so friendly and welcoming.
November 23, 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Crawley
We're so glad the team member was friendly and helpful! We appreciate your positive feedback and thank you for your time.
Kind Regards,
Vanessa
DFS Customer Support
Service was absolutely fine but disappointing experience
Service was absolutely fine, what was disappointing is we was offered free delivery & told to come back when black Friday sales start. So we did & they wouldn’t honour the free delivery & was then told we could have paid full price 3 weeks ago and then if it wasn’t delivered by the time the sale price went out they would have refunded the difference anyway. So we missed out on guaranteed Christmas delivery & free delivery.
November 19, 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Nice and smile welcome.staff are very kind and friendly to explain nicely.it will my first experience with DFs. Definitely i will recommend to my friends as well.
I will give 5 stars because already my two friends gave "best review ".
I also impress the staff kindness because my first language was urdu . She speak very nicely and easy words so I can understand.
November 17, 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Fantastic service
The lady who assisted was amazing (Brook). No question was an issue to answer. She made everything so seamless. She’s an amazing asset to your company
November 16, 2025
Reply from DFS Furniture - Crawley
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
The lady that served us was lovely…
The lady that served us was lovely helpful explained everything perfectly lovely lady to talk to brilliant service 10 out of 10
November 16, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff were great everything clearly…
Staff were great everything clearly explained and nothing was too much trouble.
November 15, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Exceptional Service
I couldn’t be happier with my experience at DFS Furniture - Crawley. From start to finish, the customer service was exceptional — friendly, professional, and genuinely helpful. The staff member took the time to understand what I was looking for and helped me find exactly the right pieces for my home.
Thank you for making the whole process such a pleasure!
October 8, 2025
Reply from DFS Furniture - Crawley
We appreciate you sharing your positive experience with us. We're happy to hear that our team was helpful and that you enjoyed the service provided. Thank you for your kind words!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and concise
We were very lucky to have had assistance with the young gentleman at DFS Crawley. Despite the fact we already knew that we were going to buy a new sofa that day, he was really helpful and made a good impression on us. He had a colleague check everything that he did which we thought was very thorough. Can't wait for the new sofa!
November 1, 2025
Reply from DFS Furniture - Crawley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great buying experience!
Brook was very helpful, gave good advice, wasn’t pushy at all and overall a great buying experience!
November 8, 2025
Reply from DFS Furniture - Crawley
Good morning Clay,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Tom was brilliant helped me no end and…
Tom was brilliant helped me no end and fantastic customer service this is why I went back to see him 👍
November 8, 2025
Reply from DFS Furniture - Crawley
Good morning Matthew,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Great experience
Great experience, went in as my 3 year old was exploring, ended up leaving with a new sofa. Tom was great, helped us sort everything out quick and easy, everything was straight forward.
November 8, 2025
Reply from DFS Furniture - Crawley
Good afternoon,
Thanks for your lovely feedback, we’re glad to hear Tom met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Excellent service from DFS Crawley
Excellent service from DFS Crawley. The young lady, I forgot her name, was super helpful, very knowledgeable and took the time to sit and answer questions.
We purchased our sofas!
November 1, 2025
Reply from DFS Furniture - Crawley
We appreciate you taking the time to share your experience at DFS Crawley. We're happy to hear that you found our team member helpful and knowledgeable, and that you purchased your sofas!
Kind Regards,
Vanessa
DFS Customer Support
She's very nice person and help us to…
She's very nice person and help us to choose right products.
October 28, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Crawley
We're glad you found our advice helpful and that we could answer your questions thoroughly. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Derrin was absolutely amazing explained…
Derrin was absolutely amazing explained everything in detail
November 3, 2025
Reply from DFS Furniture - Crawley
Good afternoon Andrea,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Crawley
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
I was made to feel welcome the shop …
I was made to feel welcome the shop opened on time I was not press ganged into a purchase and it was all very straightforward
November 2, 2025
Reply from DFS Furniture - Crawley
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful …
The young guy who served us (we’ve forgotten his name!!) was friendly, helpful, efficient and generally a nice guy!
November 1, 2025
Reply from DFS Furniture - Crawley
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
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