What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
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See what reviewers are saying
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel Pressured into buying something unsuitable for our needs..
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
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Great experience at DFS, Valley Park, Croydon
We visited DFS at the Croydon Store at Valley Park to purchase two new sofas and we spoke with Jonathan who was extremely helpful.
He showed us some suggestions and helped us with colours.
Jonathan was very friendly and wasn't a pushy salesman.
We decided on the sofas and went home to check they would fit.
We returned a week later and met with Jonathan again and made our purchase.
The experience at DFS was excellent with the store having a vast collection of lovely sofas.
Jonathan deserves great credit for how he dealt with us from helping to choose the sofa and making the purchase.
Well done Jonathan and DFS.
This is the second time we have purchased from DFS and would thoroughly recommend them.
May 15, 2026
Reply from DFS Furniture - Croydon
Good afternoon Steven,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and Hisham was great.
May 17, 2026
Reply from DFS Furniture - Croydon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great service
We received great service from the gentleman in your store. I believe his name was Joy. He explained everything to us in great detail, and was very pleasant.
May 17, 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were friendly
Staff were friendly, service was great. Sofa is just what we wanted.
May 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Osman
Osman, was a perfect gentleman and professional couldn’t have asked for more. Entire staff were polite and friendly with no pressure selling made our experience very comfortable would 100% recommend to friends and family. Having made many purchases from DFS and always very welcoming ,keep up the good work DFS very refreshing experience
May 17, 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Osman met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
The lady that helped us order our sofa was very helpful and helped us with everything we needed
May 16, 2026
Reply from DFS Furniture - Croydon
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great very good customer service
May 17, 2026
Reply from DFS Furniture - Croydon
Good afternoon Rukhsana,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
The service was amazing gentleman was…
The service was amazing gentleman was kind explained everytjing made us feel looked after.
May 16, 2026
Reply from DFS Furniture - Croydon
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I was served by a gentleman named Joy
I was served by a gentleman named Joy, who provided excellent customer service. I purchased a sofa bed as well as a king-size bed.
May 16, 2026
Reply from DFS Furniture - Croydon
Good morning Felicia,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
A great experience with DFS sofas comes…
A great experience with DFS sofas comes from their friendly in-store service, wide range of choices, and comfortable designs, making the buying process easy and enjoyable
May 16, 2026
Reply from DFS Furniture - Croydon
Good morning Kenny,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Joy at DFS- Croydon was amazing
Joy at DFS- Croydon was amazing , informative and very polite.
He made the process smooth and gave me the all the advice I needed.
Excellent customer service, well delivered.
May 16, 2026
Reply from DFS Furniture - Croydon
Good morning Mihaela,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Your sales people were very nice and…
Your sales people were very nice and helpful the went through everything with me
May 8, 2026
Reply from DFS Furniture - Croydon
Good morning David,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Brilliant service at the showroom
Brilliant service at the showroom. Furniture delivered in good time and effectively.
April 12, 2026
Reply from DFS Furniture - Croydon
Good morning Sharon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great customer service.very clear and…
Great customer service.very clear and helpfull and explained everything for my mum so clear.thank you very much
May 14, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very helpful with helping me make a…
Very helpful with helping me make a decision on a new settee for my family
May 13, 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
Very good customer service. The gentleman who is name Hisham in Croydon store is very kind and helpful person.His advise really helped me to choose the right things.
May 12, 2026
Reply from DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The guy that haloed me was very clear…
The guy that haloed me was very clear and very helpful and explained everything to me. There was no hassle to buy anything I didn’t want I am very pleased. I think his name was Joy, very nice chap
May 13, 2026
Reply from DFS Furniture - Croydon
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I was served almost immediately really…
I was served almost immediately really friendly helpful guys
May 12, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was treated with respect …
Was treated with respect very nice staff very pleasant explained every thing to me about the sofa I bought thank you 😊
May 12, 2026
Reply from DFS Furniture - Croydon
Good afternoon Brenda,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Good afternoon Sana,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
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