What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
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See what reviewers are saying
Very professional and attentive sales team. Helped us decide the most suitable sofa and chairs. We didn't feel Pressured into buying something unsuitable for our needs..
Company replied
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
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Excellent collection
We liked all the sofas on display. There was a good collection of sofas, which gave every buyer an extensive choice to match their budget.
Staff were professional and helpful.
May 17, 2026
Reply from DFS Furniture - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Yeah it was great
Yeah it was great, I'm now down £1100 and have no food to eat because I cannot afford to buy but Yeah it was great
May 23, 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The salesman was very informative about…
The salesman was very informative about the product
May 21, 2026
Reply from DFS Furniture - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff
May 21, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Super salesman …
The sales person was absolutely excellent i said how much I had to spend and what I wanted she he showed me some options , done me a fabulous deal too
May 21, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Was very well advised during my time…
Was very well advised during my time picking a sofa. Joy was especially very good.
May 20, 2026
Reply from DFS Furniture - Croydon
Hello Umran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
new sofa
Find staff very helpful during our purchase of new furniture, shown various different models and covering, and explained all options.
May 20, 2026
Reply from DFS Furniture - Croydon
Hello Mrs Howe,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
My experience was great
My experience was great. Was helped by yasmin, she was incredibly helpful
May 19, 2026
Reply from DFS Furniture - Croydon
Good morning Samia,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Anannya was very helpful
Anannya was very helpful. I told her about my need for a new chair, and she took me to the item that I purchased. Anannya showed her knowledge of the stock in the store, and was pleasant but did not make me feel that I was under pressure to buy. Good service.
May 19, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Anannya met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great…
From when we walked into the store right up to receiving our goods at home, its was smooth and enjoyable.
April 6, 2026
Reply from DFS Furniture - Croydon
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Good afternoon,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS, Valley Park, Croydon
We visited DFS at the Croydon Store at Valley Park to purchase two new sofas and we spoke with Jonathan who was extremely helpful.
He showed us some suggestions and helped us with colours.
Jonathan was very friendly and wasn't a pushy salesman.
We decided on the sofas and went home to check they would fit.
We returned a week later and met with Jonathan again and made our purchase.
The experience at DFS was excellent with the store having a vast collection of lovely sofas.
Jonathan deserves great credit for how he dealt with us from helping to choose the sofa and making the purchase.
Well done Jonathan and DFS.
This is the second time we have purchased from DFS and would thoroughly recommend them.
May 15, 2026
Reply from DFS Furniture - Croydon
Good afternoon Steven,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and Hisham was great.
May 17, 2026
Reply from DFS Furniture - Croydon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great service
We received great service from the gentleman in your store. I believe his name was Joy. He explained everything to us in great detail, and was very pleasant.
May 17, 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Staff were friendly
Staff were friendly, service was great. Sofa is just what we wanted.
May 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Osman
Osman, was a perfect gentleman and professional couldn’t have asked for more. Entire staff were polite and friendly with no pressure selling made our experience very comfortable would 100% recommend to friends and family. Having made many purchases from DFS and always very welcoming ,keep up the good work DFS very refreshing experience
May 17, 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Osman met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service
The lady that helped us order our sofa was very helpful and helped us with everything we needed
May 16, 2026
Reply from DFS Furniture - Croydon
Good afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great very good customer service
May 17, 2026
Reply from DFS Furniture - Croydon
Good afternoon Rukhsana,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
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