Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
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See what reviewers are saying
We visited the Croydon store today & was greeted by a lovely member of your staff. After looking & sitting on a lot of sofas, we chose the first one we saw. Lyn explained all the required information,... See more
Company replied
The customer agent was very helpful and knowledgeable. He was able to explain the terms and conditions so that we understood and was able to make an informed choice. Our experience was a pleasant one... See more
Company replied
I had a lovely sales person, who I think was Maha (that was how it was pronounced) she wasn't pushy, she gave me space and showed patience and kindness... no hard sell or being pushy at all... made me... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
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Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The customer service by the sales…
The customer service by the sales assistant was amazing ten out of ten very helpful indeed 😀
July 6, 2026
Reply from DFS Furniture - Croydon
Hello Donovan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
I popped in on Monday and Kush was…
I popped in on Monday and Kush was helping me.
he listened and took onboard everything I said I was looking for.
he showed me about the store and I ended up testing out several of the reclining chairs and sofas, which was a first time experience for me and so much so I went back today Tuesday and had some more time in the 3 I had ringed.
Kush again served me and has got used to my humour and questions about this n that to do with making the right choice.
I shook hands on one then changed my mind and Kush was great about it and the paperwork not being done so far was changed.
The down payment and the pay in installments is really good and helps me budget over a few years.
Thanks to your very good customer service in the person of Kush got you a sale.
July 14, 2026
Reply from DFS Furniture - Croydon
Hello Martin,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Purchase at DFS Croydon Store
Today I made my second purchase at DFS Croydon store, since many years ago when I purchased my current sofà set. Kush assisted me and I have been really impressed by his professionalism, kindness and politeness. He offered me a drink, patiently answered all my questions and gave me all the necessary information. After I left the store I called back to ask further questions and again he has been very helpful. It was also a great pleasure to deal with such a nice smiling and calm person. A mention to the manager too and the Customer Service on the phone who answered all my questions prior placing the order. Thank you Croydon store.
July 14, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
My experience was wonderful
My experience was wonderful. The lady who dealt with me was very efficient, professional and very helpful.
July 14, 2026
Reply from DFS Furniture - Croydon
Hello Abdul,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The customer service was excellent
The customer service was excellent. Every staff member was happy, friendly and helpful.
July 13, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff was very helpful and patient…
The staff was very helpful and patient and gave clear explanations.
July 12, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff was friendly
The staff was friendly, professional and informed us about our purchase.
July 11, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Plenty of good quality of products…
Plenty of good quality of products with variety of choice to make and also very good interractive,well informed staff (Mr.Peter).Thumbs up....
July 10, 2026
Reply from DFS Furniture - Croydon
Hello Quinto,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Efficient
Joy was very helpful in chosing many sofas and we finally decided.
He was very calm and precise and knowledgeable.
July 10, 2026
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Pleasant experience
Lots of choice and swatches available. Really helpful advisor, Peter made the experience easy and pleasant.
July 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Absolutely fantastic customer service…
Absolutely fantastic customer service in the shop couldn’t have asked for more
July 9, 2026
Reply from DFS Furniture - Croydon
Hello Sara,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very helpful and…
The salesperson was very helpful and explained everything to me
July 8, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
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