What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
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See what reviewers are saying
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Offer wide range of products. Salesman helpful & knowledgeable. Showed us several suites to suit our needs. Left us to wander around without being pressurised.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
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Fantastic service speak to Roy and or…
Fantastic service speak to Roy and or Chris great service
June 10, 2026
Reply from DFS Furniture - Croydon
Hello Nisha,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Saw exactly what we wanted and the…
Saw exactly what we wanted and the salesperson who was attending us was excellent
We asked the questions and he answered us with facts no waffle or mucking about
More of a personal touch than you usually get from salespeople
June 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent customer service
We had been thinking about getting new sofas for a while, when we found ourselves in DFS Croydon, Valley park, one Saturday whilst waiting our children to finish birthday party next door..
We found the couch we wanted pretty quickly, just needed help with materials and putting the seating together (wanted to mix leather and fabric seating in the room).
The service by the lady (whose name I have unfortunately forgotten!) was outstanding. She was patient, knowledgeable, helpful and warm. She did not try to do the hard sell you often see. She did not rush us. The shop was not too busy, which helped; all customers were seen to, so there was no pressure for her to move on quickly.
The manger was able to offer us a small discount (as it was a cash buy?) on the overall price with care products and protection plan/ insurance which, now that I have checked online, brings the price to just under what we would have paid online.
I would highly recommend this branch if you want to get help with your sofa purchase and expert advise on different materials/fabrics, seat cushion options and care of your sofa. It's also essential to sit on a couch before you commit to purchasing it. If I had gone based on the look online, I would have ended up with a couch that felt too soft for me.
June 6, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
great customer service
Explained everything
Didn’t feel pressure to buy, felt the salesman wanted to help me make the right choice rather than push a sale which made me feel much more comfortable
Supported me with understand the process
June 9, 2026
Reply from DFS Furniture - Croydon
Hello Chloe,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello Nicola,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
The sales lady was very informative and…
The sales lady was very informative and relaxed no hard sell which is nice, enjoyable experience
June 7, 2026
Reply from DFS Furniture - Croydon
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent non pushy customer service style.
The lady that advised me (Hanifah) at Croydon Valley Park last weekend was very polite, informative and professional. She had a great non pushy customer service style, and was very helpful, and really pleasant. I came back this weekend specifically because of Hanifah, and also the pleasant non pushy customer service style that this store applies generally, as I have been in several times before and never been under pressure from staff, but welcomed politely and I knew that if I needed help the staff were there. Your competitors are way off in comparison, so despite seeing alternative options that is why I came back to you. Don’t change, it’s a great style. Thank you.
June 6, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
poblu was really good and helpful
poblu was really good and helpful. he recommended everything I need to reach my satisfaction. thank you
June 4, 2026
Reply from DFS Furniture - Croydon
Hello Karim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I meet Peter and he was nice answered…
I meet Peter and he was nice answered all My questions nicely and satisfied with the service so I have to buy.
June 3, 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
So call the sofa 1/2 is twisted making…
So call the sofa 1/2 is twisted making loads of noise they’ve been up three times and trying to say currency for 15 years and it’s still not right. I’m having to go down to the DFS warehouse to confront them today. I’ve got the right arm they are they abuse my mental health and made me ill.
June 3, 2026
Unprompted review
Reply from DFS Furniture - Croydon
Good Afternoon Matthew,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I am really sorry to hear the experience you have received, it is really disappointing to hear this and I can assure you it's not how we like to treat our customers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Rung us to say they were on there way…
Rung us to say they were on there way to us.where very good with putting our furniture together where we wanted it. Very friendly and polite.
January 4, 2026
Reply from DFS Furniture - Croydon
Hello John,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great support and service from Peter
Great support and service from Peter. He was excellent with his approach.
June 2, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Absolutely amazing experience from Kush…
Absolutely amazing experience from Kush today at Purley way branch. He knew exactly what I needed and wanted. So personable and helped me lots. That young man will go far!
June 1, 2026
Reply from DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really great customer service.
Really great customer service.
The salesman name was Kushal who was very friendly and helpful.
He explained everything that we needed to know.
10/10
May 31, 2026
Reply from DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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