What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
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See what reviewers are saying
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Offer wide range of products. Salesman helpful & knowledgeable. Showed us several suites to suit our needs. Left us to wander around without being pressurised.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
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Reply from DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff who attend to us was very…
The staff who attend to us was very polite and he has a very good customer services
June 17, 2026
Reply from DFS Furniture - Croydon
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Staff were very much so professional
Staff were very much so professional, would like them to be as well a bit human being also.
June 16, 2026
Reply from DFS Furniture - Croydon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Brilliant service. Osman was extremely helpful and explained everything clearly. We returned to him after a great experience last year, and he didn’t disappoint.
We had an excellent experience once again. The service was outstanding from start to finish, and Osman was incredibly helpful. He took the time to explain everything clearly and made the whole process easy for us. We returned to him after buying furniture last year because his service was just as exceptional then. Highly recommended.
June 15, 2026
Reply from DFS Furniture - Croydon
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Osman met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We was allowed to browse without sales…
We was allowed to browse without sales person asking can we help you.
When we made our choice.
A sales person was on hand to deal with our order which was done with professionalism and they was able to answer all our questions fully.
Very happy with the service.
June 16, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The sales man was very helpful and…
The sales man was very helpful and knowledgeable.
Took us through the steps and explained everything to us patiently and the delivery was spot on as well
June 8, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
My experience buying sofas with DFS
We had a great experience at DFS and ended up purchasing our furniture there. Kush, who looked after us, was excellent throughout. He was knowledgeable, patient, and never pushy. He took the time to understand what we were looking for, offered helpful advice, and answered all of our questions without making us feel pressured to buy. His friendly and professional approach made the whole experience enjoyable and stress-free. Thank you,Kush, for providing such excellent customer service. We’re very excited with our purchase and looking forward to receiving them soon. We would happily recommend DFS to others.
June 13, 2026
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The staff are welcoming and very…
The staff are welcoming and very understanding
They take time to explain in detail and gave complete understanding of what they are doing
Customer service is top notch
June 13, 2026
Reply from DFS Furniture - Croydon
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
The advisor made the process very easy…
The advisor made the process very easy to understand
June 13, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I found the customer service to be…
I found the customer service to be first class. We had a great experience at your store. The lady who helped us was absolutely brilliant and helpful and we could not of asked for more.
June 13, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Top table!
The friendly atmosphere from the staff members especially “Joy” he was so happy to help us make our choices, totally professional and respectful plus excellent in explaining the process fully to us, I felt relaxed and confident that we have come to right place to purchase our bed and sofa. “Joy” is a credit to the sale team and the company!
June 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The customer service assistant was very…
The customer service assistant was very supportive and i received excellent service from him
June 4, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Quick and painless experience
We knew the furniture we wanted straight away, and Liam recognised that and immediately helped us through the process. He talked us through all the options and provided clear feedback and excellent service.
It was a good experience overall.
June 7, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Very friendly and helpful staff
June 10, 2026
Reply from DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Fantastic service speak to Roy and or…
Fantastic service speak to Roy and or Chris great service
June 10, 2026
Reply from DFS Furniture - Croydon
Hello Nisha,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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