What made our experience great was the interaction with the manager,as each time we visited, we were greeted and had conversations with him, that made us feel very welcome. Also all members of the tea... See more
Company replied
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See what reviewers are saying
Lynne at Therapia Lane DFS has given me so much time and expertise. She didn't encourage me to go for something more expensive, and she was friendly and helpful. She made spending £2,000 a pleasure. A... See more
Company replied
Mitin was so helpfull knows what he is doing full confidence off his job and a good negotiator convince you to buy with love .and when we went into dfs we felt we wr at home with welcoming we recived
Company replied
Offer wide range of products. Salesman helpful & knowledgeable. Showed us several suites to suit our needs. Left us to wander around without being pressurised.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hesterman Way, Valley Park, CR0 4YJ, Croydon, United Kingdom
- 0333 999 9773
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Outstanding customer service
Great customer service. Joy answered all questions and made the sale process a nice
Experience.
June 26, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Perfect sofa, great staff!
We picked the perfect sofa for our needs. Immy was so helpful and professional guiding us through the process and answering all of our questions.
We can’t wait for it to arrive!
June 25, 2026
Reply from DFS Furniture - Croydon
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
My experience was good
My experience was good. Staff were friendly and reassuring. I went back and forth about which sofa to choose and explained clearly the process.
June 13, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service.
June 24, 2026
Reply from DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Good range of products
Good range of products. Clean store and nicely arranged furniture displays.
Very helpful, knowledgeable assistant called Joy, nothing was too much trouble for him.
June 24, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience buying a sofa…
Very pleasant experience buying a sofa with Immy taking our order, he conducted himself professionally without being a pushy salesman, very refreshing and rare to come across. Thank you.
June 23, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Our salesperson was incredible!
Our salesperson was incredible!! Couldnt ask for better!
Ended up buying a sofa and armchair!
June 16, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff were so helpful and attentive…
The staff were so helpful and attentive whilst I was in the shop, they were patient while I looked around the store to find exactly what I wanted
June 16, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The staff who saw me in the shop was…
The staff who saw me in the shop was very nice and friendly. He helped me to decide on the colour, size and insurance.
June 23, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good service and wait for their delivery
June 23, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Joy from DFS Croydon was very help full…
Joy from DFS Croydon was very help full and easy to deal with . I would definitely recommend his services.
June 20, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Hasham at Croydon Branch was amazing
Hasham at Croydon Branch was amazing. He was kind, polite and the experience with him was great.
June 21, 2026
Reply from DFS Furniture - Croydon
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The lady who served us was very polite…
The lady who served us was very polite , helpful and friendly and made our experience very present .
June 20, 2026
Reply from DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Discount apply if buy something extra.
April 25, 2026
Reply from DFS Furniture - Croydon
Hi Sajid,
We are really sorry to hear you are unhappy with the discounts we offer, all our promotions are available to view on our web-page.
Kind Regards,
Vanessa
DFS Customer Support
20/06
Spoke to a lovely man, who was so helpful and polite! He made our experience great!
June 20, 2026
Reply from DFS Furniture - Croydon
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Annayana was fantastic
Annayana was fantastic — very kind, very professional, and extremely helpful from start to finish.
We bought our sofa from DFS Croydon, and the service was excellent. Annayana took the time to help us properly, explained everything clearly, and made the whole experience easy and pleasant.
From now on, whenever we need a sofa or furniture, we will definitely come back and ask for Annayana.
Highly recommended.
Sandy and Bruno
June 7, 2026
Reply from DFS Furniture - Croydon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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