The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because w... See more
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Tasinah was extremely knowledgeable, friendly and helpful. We visited the store with 3 sofas set in mind but ended up buying a totally different one with Tasinah’s expertise! What a truly wonderful me... See more
Company replied
We visited the store with 3 sofas set in mind that we wanted. Tasinah came over to help us and her knowledge and professionalism was outstanding. She went above and beyond to help us, was extremely h... See more
Company replied
I purchased a Sofa and Chair today at DFS and I found the experience very relaxing we were left to have a really good look around and the lady that served us was really friendly and helpful and was ab... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mansfield Road, Meteor Centre, DE21 4SY, Derby, United Kingdom
- 0333 999 9818
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Derby
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nicola was very helpful and very polite…
Nicola was very helpful and very polite
She made us comfortable and relaxed
We’ve used DFS before and also as our family as we’ve always had great service from your store would recommend any one to go there.
Thanking you very much
Mr Keith Carr
June 14, 2026
Reply from DFS Furniture - Derby
Hello Keith,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Nicola.
Kind regards,
Lia
DFS Customer Support
Very good service and was extremely…
Very good service and was extremely helpful & friendly.
June 13, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Competent
Competent, friendly and knowledgeable staff member Amy, the sofa was exactly what we were looking for.
June 13, 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly, Helpful sales assistants
Friendly, helpful sales assistants especially Tassina and Nicky
June 13, 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience
Extremely helpful, knowlegeable,, made us feel at ease, helped pick a suite to meet our needs and budget
June 13, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service & knowledgeable staff,
Great service & knowledgeable staff,
Everything explained.
June 12, 2026
Reply from DFS Furniture - Derby
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Incredible staff
Amy was brilliant with helping us pick out a sofa. The whole experience from start to finish was easy, efficient and very pleasant.
June 12, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Quick service and respondibe
June 11, 2026
Reply from DFS Furniture - Derby
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was so helpful…
The lady that served us was so helpful I was allowed to take a swatch colour that made it so much easier to match up
June 11, 2026
Reply from DFS Furniture - Derby
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
A really positive experience
A really positive experience at the Derby store, Wayne was really knowledgeable and helpful. Hopefully the sofa is as good as the service when it is delivered.
June 10, 2026
Reply from DFS Furniture - Derby
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful service
Very friendly and helpful service. All options for the selected furniture were clearly explained. We did not feel under any pressure.
June 9, 2026
Reply from DFS Furniture - Derby
Hello Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
When we came in the store today 9/06/26…
When we came in the store today 9/06/26 we was greeted by a very helpful lady , we did know what we wanted , all through the sale both myself and husband felt relaxed , we was offered refreshments and we was explained everything before purchasing our dream settee and snuggle chair thank you .
June 9, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Super helpful
They kept in contact and made sure I was happy with everything. They kept me in the loop with the process, really helpful and made the process less stressful!
June 1, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Derby
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable. Easy and hassle free.
Very friendly and chatty.
June 7, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Amazing experience
Amazing experience
, spoilt for choice and able to actually decide for 2 reception rooms on the same day. Never been to dfs and definitely satisfied
June 7, 2026
Reply from DFS Furniture - Derby
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Wayne was very helpful and polite
Wayne was very helpful and polite, not pushy, as this can be off putting
June 7, 2026
Reply from DFS Furniture - Derby
Hello Julie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great experience
Wayne was very friendly, knowledgeable and helpful, enabling us to make the best decision for us.
June 6, 2026
Reply from DFS Furniture - Derby
Hello Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good sales team
Good sales team. Helpful without pestering. Not received the sofa yet but so far experience has been good
June 6, 2026
Reply from DFS Furniture - Derby
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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