Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
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Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
Company replied
Considerate staff.competitive prices and a willingness to sit and listen to my opinions and take on board my particular choices. Aaron G was a true professional and didn't rush our conversation. T... See more
Company replied
Really happy with our experience at DFS. The whole process was smooth from start to finish, with plenty of choice. Aaron (Advisor 3YH-Aaron) was friendly, knowledgeable, and happy to answer our questi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
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Excellent service in the store Stevie…
Excellent service in the store Stevie showed us around all the sofas and was attentive to our needs we bought one in the end and the order went through very smoothly .
December 31, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you received excellent service and that our team member was attentive to your needs. We appreciate you mentioning how smoothly the order went through.
Kind Regards,
Vanessa
DFS Customer Support
Brilliant service from stevie
Stevie was Brilliant from start to finish very helpful and pleasant..he explained everything clearly and slowly making sure I understood everything
December 31, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that our team member was helpful and pleasant! We appreciate you mentioning how clearly everything was explained. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
James was very helpful and explained…
James was very helpful and explained everything very well.
Great customer service.
December 31, 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us a wonderful review! We're so glad to hear the information was explained well and the service was great.
Kind Regards,
Vanessa
DFS Customer Support
James was helpful and gave excellent…
James was helpful and gave excellent ervice from start to finish and made the experience easy and pleasant.
December 30, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that the service you received was excellent and helpful. We appreciate you taking the time to share your pleasant experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Fab service
Elaine was brilliant and very informative about the sofa I chose. Also the manager was also very helpful with colour choices. Good experience all around.
December 29, 2025
Reply from DFS Furniture - Derry Londonderry
Good afternoon Gayle,
Thanks for your lovely feedback, we’re glad to hear Elaine met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The sales team were very good and…
The sales team were very good and assisted us in every step of the way and made us feel comfortable, thank you Steve
December 28, 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and friendly
Elaine was very helpful and friendly. She took the time to sit and discuss everything with us to keep us right. Massive help
December 26, 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Elaine was absolutely fantastic talking…
Elaine was absolutely fantastic talking both Andrea and I through the purchase of our new Sofa today. Elaines knowledge and expertise shone through with every question we had. Honesty and integrity was evident with everything we done today, this coupled with a lovely warmth, she's a genuinely lovely girl. Such a testament and asset to DFS, Elaine would ensure we would recommend DFS and indeed return to them again.
December 28, 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
James was brilliant and v helpful in…
James was brilliant and v helpful in all his dealings with us. Attentive, knowledgable and enthusiastic which made the process enjoyable and easy. There is a warm and welcoming atmosphere and I felt the culture is one of putting the needs of the customer first.
We are thrilled with our purchase and the Arizona Fabric is to die for!!
Highly recommend James and DFS Derry!!
A v Big Thank you from Mike and Sue Conway.
December 20, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you found your experience enjoyable and easy. We appreciate you mentioning the welcoming atmosphere and the team's attentiveness. It's great to know you are thrilled with your purchase and the fabric. Thank you for your recommendation!
Kind Regards,
Vanessa
DFS Customer Support
The staff member was charming
The staff member was charming, knowledgeable and courteous!
December 27, 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you sharing your thoughts and are so happy to hear you found our staff charming, knowledgeable, and courteous!
Kind Regards.
Vanessa
DFS Customer Support
Guaranteed Christmas delivery
Rushed our delivery to be “ready for Christmas” then preceded to send to different coloured sofas. Absolute disaster
This is the order of my sofa not pillows I ordered after
December 23, 2025
Reply from DFS Furniture - Derry Londonderry
We regret that your order arrived in the wrong colour after being rushed for Christmas.
After looking into your order we are able to see this order was made on the 28/12/25 and has not yet been delivered yet. If you require any assistance please do contact us on 0333 99 99 777.
Kind Regards,
Vanessa
DFS Customer Support
The guy i purchased from was a great…
The guy i purchased from was a great help very informative and easy to talk to .
He informed me immensely about my purchase
December 27, 2025
Reply from DFS Furniture - Derry Londonderry
We appreciate you taking the time to leave us this fantastic 5-star review! We're so glad to hear that you found our employee helpful and informative regarding your purchase.
Kind Regards,
Vanessa
DFS Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS thanks to the outstanding customer service from Stevie and James. From start to finish, they were friendly, professional, and genuinely helpful, taking the time to answer all our questions and make sure we felt confident in our choices. Nothing was too much trouble, and their knowledge and patience really stood out. They made the whole process smooth and enjoyable. A big thank you to Stevie and James for such excellent service — a real credit to DFS.
December 22, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you had a fantastic experience at DFS. It's great to know that our team members were friendly, professional, and helpful, ensuring you felt confident with your choices. We appreciate your kind words and are glad the process was smooth and enjoyable for you.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Excellent sales lady
The lady was friendly and very helpful and answered all my queries which helped me with my purchase
December 6, 2025
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really helpful and informative
Really helpful and informative. Quick and easy couldn't of asked for better
December 2, 2025
Reply from DFS Furniture - Derry Londonderry
Good afternoon Alan,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Top class service
I had an excellent experience with a very knowledgeable and attentive member of staff called Conor. He listened to what I was looking for in terms of comfort etc. He provided great detail about the Lorenza sofa range I was looking at and gave excellent advice on extra cover etc for the sofa and explained what all that included. This was a huge investment for me but I felt confident with my decision to purchase after speaking with Conor. Looking forward to my sofa arriving soon.
November 28, 2025
Reply from DFS Furniture - Derry Londonderry
We're happy to hear that you had such a positive experience. It's great to know that a member of our team was so helpful and informative while you were making your decision. We appreciate you sharing your feedback and hope you enjoy your new sofa!
Kind Regards,
Vanessa
DFS Customer Support
Excellent Service
Friendly, visible and helpful staff but not standing on your toes trying to push the hard sale
November 30, 2025
Reply from DFS Furniture - Derry Londonderry
Good Afternoon Neil,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
We found staff to be very helpful
We found staff to be very helpful and professional
We especially found Cheryl exceptional good and spent time to explain everything very well
November 28, 2025
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Cheryl met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
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