Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new... See more
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Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
Company replied
Considerate staff.competitive prices and a willingness to sit and listen to my opinions and take on board my particular choices. Aaron G was a true professional and didn't rush our conversation. T... See more
Company replied
Really happy with our experience at DFS. The whole process was smooth from start to finish, with plenty of choice. Aaron (Advisor 3YH-Aaron) was friendly, knowledgeable, and happy to answer our questi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service was second to none
The service was second to none. I wouldn’t definitely buy from there again
August 29, 2026
Went in to purchase a new sofa
Went in to purchase a new sofa, we were looking around at first then greeted by a lovely colleague, we didn’t get her name but she was so helpful and patient with us as it’s a huge deal getting a new sofa! We left with a brilliant new product and will definitely return as this was our second purchase with dfs for our sofas!
August 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Cheryl was our server
Cheryl was our server, and was very informative on the protection and cover on our new sofa, very pleasant and knowledgeable, thanks so much
August 24, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Cheryl was lovely and sorted us out…
Cheryl was lovely and sorted us out with everything we needed. Great customer service.
August 23, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Great service and knowledge from Ryan
August 21, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Conor delivered exceptional customer…
Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much trouble, and he made the whole experience straightforward and stress-free. It's rare to come across someone who combines professionalism with such genuine care for customers. Thank you, Conor, for your excellent service.
August 16, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff who made the…
Very helpful staff who made the choosing of our new suite as easy as possible.
August 14, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
It was a great experience for us
It was a great experience for us. The salesman, Mr. Kieran, was very helpful and approachable. He patiently addressed and clarified all our doubts and concerns regarding the purchase.
August 13, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Amelie was more than helpful
Amelie was more than helpful, considering she has only been there 3 months. Very knowledgeable
August 13, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Dfs experience
Was a very easy experience today. Everything was explained in detail and l was asked if l had any questions that needed answered. Overall l was very happy with dfs today. Staff very friendly
August 11, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Arron had the patience of a saint and…
Arron had the patience of a saint and made this experience stress free. He went above and beyond to help us choose the right suite of furniture and nothing was a bother to him. He is a credit to your store and I would definitely come back.
August 8, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Great staff welcoming friendly when I…
Great staff welcoming friendly when I was worrying about getting finance very reassuring took time to explain every thing I wanted to know
July 31, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Cheryl was very helpful and really put…
Cheryl was very helpful and really put the effort in
August 2, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent customer service by Aaron
Excellent customer service by Aaron
Aaron was a pleasure to deal with took his time to explain everything in detail and wasn’t pushy in any way about making a decision which would have put us off
August 1, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Aaron.
Kind Regards,
Jordan
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful. Everything went smoothly and straightforward. We purchased a 3+1+1 which will be delivered at the end of October.
July 31, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for your kind words and for taking the time to give us a lovely review.
Kind regards
Holly M
DFS Customer Support
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