Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Considerate staff.competitive prices and a willingness to sit and listen to my opinions and take on board my particular choices. Aaron G was a true professional and didn't rush our conversation. T... See more
Company replied
Arron had the patience of a saint and made this experience stress free. He went above and beyond to help us choose the right suite of furniture and nothing was a bother to him. He is a credit to your... See more
Company replied
Excellent customer service by Aaron Aaron was a pleasure to deal with took his time to explain everything in detail and wasn’t pushy in any way about making a decision which would have put us off
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knew what we wanted
Knew what we wanted. Sales team helped us get it ordered quickly seemlessly. Told us what our options were and was generally friendly and helpful. Thanks
June 19, 2026
Reply from DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Stevie is a credit to the team
Had a fantastic experience in the Crescent Link DFS Derry store today thanks to Stevie. He was incredibly helpful and took the time to explain all of our available options so clearly, making the whole process stress free. We were even offered a coffee while we took our time deciding on the different choices. Absolutely outstanding customer service, Stevie is a credit to the team! We’re so happy with our experience.
June 17, 2026
Reply from DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The guys in the shop were so helpful…
The guys in the shop were so helpful and really knew there stuff. When I told them the chair was for my dog they couldn't stop laughing and I don't think they believed me but my jack russell loves the chair
May 30, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Fantastic staff in DFS Crescent link…
The staff in DFS Crescent link Derry/Londonderry were second to none. So professional, very helpful and friendly. Explaining everything and answered any questions I had
June 13, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really impressed with our experience…
Really impressed with our experience today well done! Can't wait for our new sofa and mattress to arrive.
June 6, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
The shop has got wide range of…
The shop has got wide range of collection of Sofas. The staff are very friendly to explain the features and services provided by DFS. Great support. Thanks to Kieran for his patience to help us to explore.
June 2, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great experience
Great experience. Guy was very patient when our teenager kept changing her mind.
June 2, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
James was fantastic
James was fantastic. very knowledgable and couldn’t have been better as i couldn’t make a clear decision myself!! He made the whole process a lot easier!
June 2, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
The really nice guy that walked those…
The really nice guy that walked those three the whole process of the purchase of our new sweet furniture very professional and such a nice person
May 25, 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello Matt,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello Declan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great shopping experience…
The sales person approached early to see if we needed assistance, he had lots of information and showed us multiple options to ensure that we were happy with what we choose
May 24, 2026
Reply from DFS Furniture - Derry Londonderry
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Elaine was brilliant talked me through…
Elaine was brilliant talked me through everything with the sofa
May 23, 2026
Reply from DFS Furniture - Derry Londonderry
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Great service
May 15, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Kieran was so helpful and mannerly when…
Kieran was so helpful and mannerly when dealing with me ,he explained everything well and with such professionalism.thank you Kieran
May 19, 2026
Reply from DFS Furniture - Derry Londonderry
Good afternoon Loretta,
Thanks for your lovely feedback, we’re glad to hear Kieran met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Sales person Emily was very helpful and…
Sales person Emily was very helpful and made the transaction very easy!
May 19, 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Michael,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.