Conor delivered exceptional customer service from start to finish. He was friendly, approachable, and went above and beyond to make sure all my questions were answered. Nothing seemed like too much tr... See more
Company replied
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Considerate staff.competitive prices and a willingness to sit and listen to my opinions and take on board my particular choices. Aaron G was a true professional and didn't rush our conversation. T... See more
Company replied
Arron had the patience of a saint and made this experience stress free. He went above and beyond to help us choose the right suite of furniture and nothing was a bother to him. He is a credit to your... See more
Company replied
Excellent customer service by Aaron Aaron was a pleasure to deal with took his time to explain everything in detail and wasn’t pushy in any way about making a decision which would have put us off
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Crescent Link Retail Park, Unit 3, BT476SA, Londonderry, United Kingdom
- 0333 999 9838
4.9
Excellent
3K reviews
Asks customers to review
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First class service from team
First class service from team .
Helpful, respectful and so professional.
It was a pleasure to shop at Lisnagalvin store
Thank you for your excellent service
May 18, 2026
Reply from DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
My experience was great
My experience was great. Thanks to the sales assistant James sewell. He made it very easy. Can't wait till my new sofa arrives.
May 11, 2026
Reply from DFS Furniture - Derry Londonderry
Good afternoon Theresa,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
DFS derry Conor and the staff have a brilliant…
Conor and the staff have a brilliant customer care service and looked after us so well... Will absolutely recommend to friends and family. We are very happy with our purchase and given all information we needed prior to completing our purchases.
May 9, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Conor met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We experienced excellent customer…
We experienced excellent customer service, and the staff were extremely helpful and knowledgeable in helping us select the best product to suit our needs. We would definitely recommend your company to friends and family.
May 16, 2026
Reply from DFS Furniture - Derry Londonderry
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Did not like that additional price on…
Did not like that additional price on product for warranty was not discussed with me
May 7, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
We are really sorry to hear the concerns you have raised this is really disappointing to hear. After looking into your order we are unable to see any warranty has been added on to your order. Should you need any assistance please do contact us on 0333 99 99 777 and we would be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
First class service from kerian.
First class service from kerian.. very friendly and brilliant to work with
May 5, 2026
Reply from DFS Furniture - Derry Londonderry
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very good service!
Can’t remember the guys name, was wearing glasses and a cream
outfit, very pleasant and helpful!
May 4, 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Jenny,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sofa was advertised with cushions
Sofa was advertised with cushions . These were not included in price. Delivery was not included in price. None of which was advertised. . Considering we spent £4700+ on new suite. Highly diaappointed
April 26, 2026
Reply from DFS Furniture - Derry Londonderry
Good morning Stephen,
Thank you for taking the opportunity to share your experience with us, we are really sorry to hear that the additional extras and delivery fee were not explained clearly at the point of purchase. To keep our product prices as low as possible we do not embed the delivery cost into the price of our products. The furniture is presented with additional cushions for display purposes, however our advisers will inform you if the products are included or not.
Kind Regards,
Holly M
DFS Customer Support
James was very warm
James was very warm, friendly and explained everything in great detail.
April 25, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
I liked that staff weren't constantly…
I liked that staff weren't constantly coming and asking if I need help, when I need advice there was a staff member there. The offer or tea or coffee is good.
April 22, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great salesman with good knowledge
April 13, 2026
Reply from DFS Furniture - Derry Londonderry
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
James explained everything…
James explained everything comprehensively. He was courteous and helpful.
April 12, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service, very helpful and patient
Excellent customer service, took their time to explain everything.
April 19, 2026
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful and friendly staff member-…
Very helpful and friendly staff member- gave good advice on choice of sofa
April 18, 2026
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Derry Londonderry
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
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