I had a great experience whilst choosing a new suite. Both May and Jackie were extremely friendly, helpful and patient, answering so many questions and giving valuable advice without pressure, I love... See more
Company replied
Location
Switch locationKidderminster Road, Roman Way Retail Park, WR9 9AD Droitwich, GB
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See what reviewers are saying
Paisley made our experience! We half knew what we wanted but she was just brilliant at helping us choose, she was super thorough and did well to keep me sure of what I wanted as I am rather impul... See more
Company replied
Had such a fantastic experience buying my sofa today! The lady who helped me was so friendly, welcoming, and genuinely lovely to chat with—we even ended up swapping dog stories and looking at photos o... See more
Company replied
Visited our local store to look at ideas and after finding what we thought we wanted, we came across another range that made us do 180 deg and bingo! Sorted with the help of Lee, thank you for your pa... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Kidderminster Road, Roman Way Retail Park, WR9 9AD, Droitwich, United Kingdom
- 0333 999 9742
4.9
Excellent
4K reviews
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May was so helpful in helping us find…
May was so helpful in helping us find our perfect sofa. She was really happy to help and went through all our options until we found exactly what we wanted. She was fantastic.
June 6, 2026
Unprompted review
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Poppy,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello Pamela,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent Customer Service
The lady who served me today was called May & she was superb. Not only did she give me sound advice, she also wasn't at all pushy, let me try the various sofas in my own time & gave me a lovely coffee to boot!
June 5, 2026
Reply from DFS Furniture - Droitwich
Hello Helen,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Good experience with purchase of sofa
Sales member was very helpful & friendly. Guided us through the purchase, took time with us & answered all our questions
June 5, 2026
Reply from DFS Furniture - Droitwich
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
June 2026
Friendly,calm and welcoming atmosphere in the store.
Excellent customer service leading to the purchase of beautiful sofas for our new home.
June 3, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
I went to the Droitwich Worcester store…
I went to the Droitwich Worcester store and customer support Assistant Jaz was very helpful and friendly in guiding me through purchasing my first sofa for my new home. I would highly recommend.
June 2, 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We went to DFS on Sunday to look at…
We went to DFS on Sunday to look at purchasing a corner sofa, a sales person called Paisley came over and chatted to us and we left purchasing one, Paisley was extremely helpful, she is a credit to DFS.
May 31, 2026
Reply from DFS Furniture - Droitwich
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Salesman was helpful
Salesman was helpful, kept a respectful distance but was there to help and offer advice when required. He wasn't pushy and left us to make our own choices, the actual sales process was smooth and clearly explained. All options for payment were covered with terms to suit us.
June 1, 2026
Reply from DFS Furniture - Droitwich
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
I knew which sofa and chair I wanted after looking online, but went to the store to see exactly what they were like. I received excellent service from the friendly and informative staff and placed my order
May 31, 2026
Reply from DFS Furniture - Droitwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lee was amazing helping me choose the…
Lee was amazing helping me choose the right sofa for the space I have.
May 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Jas was very helpful patient…
Jas was very helpful patient professional not pushing for a sale
May 31, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience
My husband and I were looking for a sofa as we recently moved to a new house. The sales assistant, Paisley, was welcoming, knowledgeable about the sofa and covered the terms and conditions as well as the care for the sofa. She offered my husband and I a drink which was a lovely touch and she let us have a look around before deciding and ordering a sofa.
May 30, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service both times…
Fantastic customer service both times we went to DFS
May 30, 2026
Reply from DFS Furniture - Droitwich
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great service.
Lee was really knowledgeable and talked us through everything we needed to know. He gave us plenty of space and we did not feel pressurised into a sale at all.
Lee is very personable, cheerful and a credit to the company.
May 29, 2026
Reply from DFS Furniture - Droitwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Lee.
Kind Regards,
Jordan
DFS Customer Support
Great experience and customer service
Jas and the team were well informed and courteous, making purchase of our new sofa a 10/10 experience. Would absolutely recommend purchasing your new sofa from Droitwich DFS.
May 27, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Droitwich
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Friendly informative staff
Friendly informative staff, gave all the options and explained everything . Great service
May 25, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Absolutely fantastic service from staff…
Absolutely fantastic service from staff at DFS Droitwich today!! Jas was very patient and informative, his professionalism and expertise were second to none. The selection of sofas on display was plentiful and impressive, the ambience of the store was relaxing and comfortable, all in all a very pleasant experience whilst placing our order. A big thank you to Jas and the team at Droitwich for the warm welcome.
May 25, 2026
Reply from DFS Furniture - Droitwich
Hello Chris,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Extremely helpful
Extremely helpful. Helped find exactly what we were looking for. Explained everything in full detail. Would highly recommend.
May 25, 2026
Reply from DFS Furniture - Droitwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
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