This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing. I explained what I wanted and she took me straight to a sofa that fitted the bill. She was v... See more
Company replied
Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find what we wanted
Easy to find what we wanted, then staff were very helpful and friendly
May 29, 2026
Reply from DFS Furniture - Eastbourne
Hello Coral,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Big shout out to the lady who was doing…
Big shout out to the lady who was doing the cleaning who was first to acknowledge and say hello on both occasions we visited before our purchase.
May 29, 2026
Reply from DFS Furniture - Eastbourne
Hello Mr Gibbons,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
We arrived at the Eastbourne store and…
We arrived at the Eastbourne store and entered We were not single out but allowed to browse great one of the staff wished us good morning and very politely asked us if they could help no pressure if we needed any help there the staff would be only happy to help great store
June 4, 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Matt from DFS Eastbourne was very…
Matt from DFS Eastbourne was very helpful and explained everything clearly. He was extremely understanding.
June 4, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly service and efficient…
Friendly service and efficient explained everything really well
June 3, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff member we saw was helpful &…
The staff member we saw was helpful & explained the difference between the sofas we were looking at this helped us make our decision. Also the fact we could spread the payments over 4 years at 0% was also attractive.
June 3, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Staff were very helpful and courteous
Staff were very helpful and courteous. Jason salesperson was very professional . There was also a lady who I think her name was Emily , very lovely, thank them both
June 2, 2026
Reply from DFS Furniture - Eastbourne
Hello Elaine,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
tracy is very knowledable of the…
tracy is very knowledable of the product and helpful
knows the care of how to look after the sofa and different types of leather and how they are manufactured. Was also very helpful in letting me know my options on finance which i have little experience of. Overall a pleasant experience by someone who enjoys their job 10/10
June 2, 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Welcoming staff.
Welcoming staff.
Very friendly and helpful.
Great service.
Lovely coffee.
June 2, 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Honestly an all round great experience
Honestly an all round great experience. I think the person who helped us out was called Gary (apologies if I have misremembered) but the other staff in the were chipper as well so I can only imagine they are all great. Got exactly what we wanted. Hopefully the delivery follows on from our experience so far.
May 31, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Eastbourne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Made us feel very comfortable. Relaxed and pleasant experience.
June 1, 2026
Reply from DFS Furniture - Eastbourne
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Extremly helpful and friendly staff…
Extremly helpful and friendly staff without feeling pressured. JASON helped us find the right sofa to fit our home. Highly recommend.
May 31, 2026
Reply from DFS Furniture - Eastbourne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and friendly staff
Really helpful and friendly staff. They explained the whole process and provided a good level of detail on offers and sofas available
May 31, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff are friendly and welcoming
The staff in Eastbourne branch are friendly, relaxed and very helpful. There is no pressure to buy and they are very knowledgeable about their products. I just purchased my 3rd sofas from them and highly recommend Jason.
May 30, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Jason.
Kind Regards,
Jordan
DFS Customer Support
It was very quick process in the dfs…
It was very quick process in the dfs show room and all the team members were very friendly and helpful.They didn't waste our time.Specially Mr Gary helped me with everything and I should really appreciate his politeness and dedication to the service.
May 29, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service from a knowledgeable…
Great service from a knowledgeable member of the team
May 30, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.