This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
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I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing. I explained what I wanted and she took me straight to a sofa that fitted the bill. She was v... See more
Company replied
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
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Matt the salesman was excellent
Matt the salesman was excellent. Very helpful and very informative.
June 11, 2026
Reply from DFS Furniture - Eastbourne
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Matt
Matt, was great. Unfortunately I could not seal a deal with DHS as I am on an IVA. But Matt was extremely helpful throughout the experience and very experienced! Thanks mate
June 19, 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service and…
Excellent customer service and explained everything very clear.
June 19, 2026
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
helpful non pushy sales staff
helpful non pushy sales staff . And coffee ☕. Choosing a new 3 piece suite was a pleasure . We are returning customers from 2019.
June 10, 2026
Reply from DFS Furniture - Eastbourne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
I had a very positive experience at DFS…
I had a very positive experience at DFS Eastbourne. The staff were extremely helpful and provided outstanding customer service throughout my visit. I would especially like to mention Gary, who took the time to explain everything clearly and made the whole process smooth and easy to understand. His professionalism and friendly approach were greatly appreciated. Thank you for the excellent service!
June 13, 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Gary was an excellent sales person and…
Gary was an excellent sales person and made buying the new sofa a very pleasant experience
June 15, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Buying two sofas for our conservatory…
Buying two sofas for our conservatory was so easy with the help from Tracy. Thank you so much
June 14, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Great service
We spent ages in the store trying to decide which sofa suited us and Gary who was looking after us was very patient and helpful. Eventually we chose and everything was easily sorted.
June 14, 2026
Reply from DFS Furniture - Eastbourne
Hello Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt was fantastic and helped us choose…
Matt was fantastic and helped us choose the perfect sofa! He really knows his stuff and talked us through everything with no pressure. Thank you!
June 12, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very knowledgeable & friendly staff who understood our needs and requirements.
Very knowledgeable & friendly staff .
June 12, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
when we went in the sofa we originally…
when we went in the sofa we originally wanted to look at wasn't at the store We were patiently shown other corner sofas and came away with the perfect sofa fir our family
Jason was very patient and helpful
June 9, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
DFS had exactly what we were looking…
DFS had exactly what we were looking within the price we were able to go to
June 1, 2026
Reply from DFS Furniture - Eastbourne
Hello Leslie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
knowledgeable and friendly staff
Very knowledgeable and friendly staff who helped me make a good decision without being too pushy. I’m very happy with my new sofa.
June 5, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly and helpful explained all that we wanted to know. Felt at ease making the purchase
Very helpful and explained everything easy to understand
June 6, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service friendly
Excellent service friendly , helpful and made to feel very welcome, no hard sale relaxed and made to feel more than just another customer
June 6, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
when called in branch given plenty of time to make our decision of sofa choice without been approached before we were ready.
Tracy who then dealt with us was very informative with all details clearly given and explained before proceeding with purchase.
June 6, 2026
Reply from DFS Furniture - Eastbourne
Hello Keith,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Easy to find what we wanted
Easy to find what we wanted, then staff were very helpful and friendly
May 29, 2026
Reply from DFS Furniture - Eastbourne
Hello Coral,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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