This is the second sofa we have purchased from DFS, Tracey sold us our first sofa 3 years ago and remembered us! The team are super friendly , knowledgeable and provide a very personable servic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was met by a lady named Tracey who asked if she could help in any way, or if I was happy just browsing. I explained what I wanted and she took me straight to a sofa that fitted the bill. She was v... See more
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
Welcoming but not pushy. Everything was explained, not rushed even though there were customers waiting. Made sure we were happy before completing the purchase. Excellent service.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sofa purchase
We had very friendly and very informative information given very easy to make purchase
June 28, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Gary was very helpful and informative
Gary was very helpful and informative. He answered any questions that we had and was very friendly and approachable.
June 28, 2026
Reply from DFS Furniture - Eastbourne
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Emma today at…
Excellent service from Emma today at Eastbourne DFS, helpful, attentive and not pushy
June 28, 2026
Reply from DFS Furniture - Eastbourne
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Craig,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service provided by Jason during…
Great service provided by Jason during my visit today to purchase new sofas.
June 28, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
I first visited the store about 10 days…
I first visited the store about 10 days before going back to buy the settee. I was given help in making my choice but not hurried into making a decision. Jason was helpful but not pushy.
June 27, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Great service from Tracey
Great service from Tracey, very quick and everything was well explained. Sofa is also going to be brilliant
June 20, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The staff member was really helpful
The staff member was really helpful, informative and spent time getting to know exactly what I was after.
June 20, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
Absolutely brilliant service from the…Excellent
Absolutely brilliant service from the time we went into the shop. One of the nicest experiences Ive had going into a furniture shop. The salesman was exercellent and told us everything we needed to know. Also the thing that made me buy was that I asked if it would easily fit through 2 doors that are close together. He said the one we bought comes into pieces so no problem with access.
June 26, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Gary at DFS Eastbourne
Gary at DFS Eastbourne is very knowledgeable, approachable and happy to help finding the right sofa
June 20, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Gary met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Emma was very knowledgeable
Emma was very knowledgeable, helpful and kind. She went out of her way - thank you
June 25, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
A lovely "cool" shop
A lovely "cool" shop. A good selection of furniture. Helpful staff. I was offered a coffee, lovely.
I cannot remember her name but she took all of my details, guided me through the process, and a sale was made
June 25, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Great service
Very helpful and gave us good advice as looking for a relation was able to guide us to the right sofa we needed
June 23, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really helpful service from Emma
Really helpful service from Emma. Friendly and knowledgeable.
June 17, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Helpful Staff
Matt, Emma, and Tracy were very helpful and made my sofa-purchasing experience easy and comfortable. Such a lovely conversation as well, and a very smooth process overall. Thank you!
June 23, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Nice well lit showroom
Nice well lit showroom, with good air con. Emma was knowledgeable, and helpful.
June 20, 2026
Reply from DFS Furniture - Eastbourne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Tracey was amazing
Tracey was amazing, she was warm.personable and professional, she was very informative and able to answer our questions, this is the second time we have bought sofas from dfs,the quality is good so they last for a good period of time
June 20, 2026
Reply from DFS Furniture - Eastbourne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Matt the salesman was excellent
Matt the salesman was excellent. Very helpful and very informative.
June 11, 2026
Reply from DFS Furniture - Eastbourne
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.