Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
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The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that... See more
Company replied
We had a fantastic experience from start to finish. The lovely Emma who looked after us was absolutely wonderful. She took the time to show us all of our options, explained everything clearly, and m... See more
Company replied
He was extremely helpful, patient and professional throughout the whole process. He took the time to listen to us, answered all our questions and gave us some really great ideas and suggestions. We re... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from all.
Great customer service from all.
Knowledgeable, approachable and friendly staff.
July 27, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and honest
Really helpful and honest. No pressure for sale and answered all of our questions.
July 27, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman was very professional &…
The salesman was very professional & informative, explaining everything thing clearly & was most helpful.
July 27, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
All the staff we met were polite and…
All the staff we met were polite and very helpful, making it a very nice experience
July 26, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
I initially discussed a possible…
I initially discussed a possible purchase with Emma and then subsequently completed the purchase with Matt
Both assistants were very helpful and covered all aspects of the purchase
July 25, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Emma and Matt.
Kind Regards,
Jordan
DFS Customer Support
Amazing customer service from Gary in…
Amazing customer service from Gary in Eastbourne. Very helpful and patient.
July 25, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service and support…
Excellent customer service and support thankyou
July 25, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The host was very good and had time for…
The host was very good and had time for me to ask.many questions regarding thw sofa i eventually purchased
July 15, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great open and honest conversation
Great open and honest conversation, answering questions in detail, friendly service.
July 23, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
A good experience
We were made welcome when we arrived and any questions I had about the chairs and sofas we were looking at were answered by Tracy who assisted us with our order. A good experience.
July 14, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello Hannah,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
I’ve been looking for a new sofa for a…
I’ve been looking for a new sofa for a few months but was unsure what I wanted and after visiting the store I was able to find a suitable one for me
Staff was knowledgeable,friendly and helpful.so now I have just the right one
Thanks Emma
July 21, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Emma was very helpful and very…
Emma was very helpful and very empathetic to my needs to assist me in my purchase
Thank you
July 20, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The thing I like was the fact we could…
The thing I like was the fact we could browse uninterrupted at the many sofas without being pressured the staff was always visible if we needed assistance or a question answered this made it a much better experience and when we were ready to engage in a purchase the staff member was very friendly and the whole process went off very smoothly
July 19, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Really good customer service
Really good initial conversations with Gary then when we returned and he wasn't on duty, Tracey really did a super job of talking with us and explaining everything. Great customer service.
July 14, 2026
Reply from DFS Furniture - Eastbourne
Hello Gail,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great experience at DFS
Great experience at DFS Eastbourne over the last week. I visited several times and each time the staff were friendly, helpful, patient… never pushy. Their knowledge of the products was reassuring. They were happy to highlight potential downsides to specific sofa choices based on my lifestyle info I told them.
Very pleased with my experience.
July 20, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great customer service
July 12, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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