Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
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The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that... See more
Company replied
We had a fantastic experience from start to finish. The lovely Emma who looked after us was absolutely wonderful. She took the time to show us all of our options, explained everything clearly, and m... See more
Company replied
He was extremely helpful, patient and professional throughout the whole process. He took the time to listen to us, answered all our questions and gave us some really great ideas and suggestions. We re... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I have to say Jason was exceptionally…
I have to say Jason was exceptionally good, non pushy, smiley and informative. An extremely good sales man. Gave confidence in the product, and with helpful advice. Felt very comfortable buying from him.
August 5, 2026
Reply from DFS Furniture - Eastbourne
Hello Steve,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and talk us through…
Very helpful staff and talk us through everything
August 4, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We would highly recommend the store in…Eastbourne
We would highly recommend the store in Eastbourne. Very friendly & attentive & helpful. Gary & Jason were excellent & very helpful & efficient. We picked the right sofa for our needs thanks to their help. Thank you
August 4, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary and Jason.
Kind Regards,
Jordan
DFS Customer Support
My sales assistant was excellent
My sales assistant was excellent, very friendly and informative, she took her time to explain everything about the sofas I purchased.
August 4, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Went into the shop and the person knew…
Went into the shop and the person knew exactly what I wanted and managed to get what I wanted straight away.
July 26, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
New sofa…
Emma made us feel at ease and was informative about the difference in products and was attentive to our requirements which made it easier to come to a decision
August 2, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The Salesman was Excellent.
The Salesman was Excellent.
Explained every detail of the furniture we bought.
August 2, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Emma was great
Emma was great. She gave me all the information needed to make a quick decision and talked through options clearly. Would recommend.
August 2, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great service
August 1, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and professional easy…
Very helpful and professional easy process Gary at Eastbourne Store was so helpful
August 1, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent staff in Eastbourne store
Excellent staff in Eastbourne store , very friendly and knowledgeable. Didn't rush you , took time, were really really kind .I couldn't fault them at all , and the help was second to none . I were very happy with the service in this store.
July 31, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Excellent customer service from Emma
Excellent customer service from Emma. Very personable and made the whole process of ordering my new sofa very enjoyable.
July 31, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
on arrival at the The Store
on arrival at the
Eastbourne store found a assistant who is called Emma,who helped as with showing some sofas that fitted the measurement we gave her.After selecting one of our choice she showed us how to look after our sofa on a weekly basis and all the things we d to know about it.we then proceeded with the purchase .Emma was very kind and friendly.a very good experience all round
July 28, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Polite helpful staff well done
July 29, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Terrific staff support in finding the right suite
The member of staff (Tracy ) who helped us in making a decision on the right suite was very friendly, helpful and patient. She answered all of our questions and covered all aspects of the furniture including cleaning regime and what would be covered under the extended warranty.
July 29, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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