Very helpful showing us different options like removable arms for ease of delivery. We were not followed around but could try everything at our own pace which was appreciated as we never felt pressur... See more
Company replied
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See what reviewers are saying
Fabulous experience, a wonderful environment to sofa-search, we were left alone to make a decision but there were plenty of staff available to help us with any questions. We had measured up in advance... See more
Company replied
The customer care from the team at the Eastbourne store is exceptional. Tracey was kind, accommodating and very knowledgeable. We have been bin a few times during our decision make and have found that... See more
Company replied
He was extremely helpful, patient and professional throughout the whole process. He took the time to listen to us, answered all our questions and gave us some really great ideas and suggestions. We re... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadwater Way, BN22 9PW, Eastbourne, United Kingdom
- 0333 999 9842
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We found the member of staff to be very…
We found the member of staff to be very helpful and answered all questions that we had satisfactorily which helped in us making our decision as to which sofa to buy. Would recommend DFS.
August 2, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sofa shopping made easy.
Sam was extremely knowledgeable and helpful. We found exactly what we were looking for, Sam made it a pleasurable and easy experience.
August 9, 2026
Reply from DFS Furniture - Eastbourne
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Our experience with Jason was very easy and the process of buying our new sofa was straightforward. Jason answered all our questions and made helpful suggestions.
August 9, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
DFS wow what a store top marks
What was really nice unlike other sofa firms that poun ce on as soon as you walk in,,we was left alone and only when we were ready did they approach us.This was all done in a very professional manner.
August 8, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Gary was very helpful and made the…
Gary was very helpful and made the experience a happy one
August 7, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Plenty of choice,pleasant,polite &…
Plenty of choice,pleasant,polite & knowledgeable salesman.Good price as well
August 7, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
friendly and knowledgeable staff
August 6, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We had a fantastic experience from…
We had a fantastic experience from start to finish. The lovely Emma who looked after us was absolutely wonderful. She took the time to show us all of our options, explained everything clearly, and made sure we felt confident in our decision. She was friendly, welcoming, knowledgeable, and provided exceptional customer service. We genuinely couldn't have asked for a better experience.
The store itself was clean, tidy, and had a great selection of sofas to choose from. We were even offered a drink, which made the whole experience feel relaxed and comfortable rather than rushed.
A huge thank you to Emma for making our visit so enjoyable. We can't wait for our new sofa to arrive!
August 6, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
They help Liz with what they got and…
They help Liz with what they got and what they do if you want any help with what they got in their stores.
August 6, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Liz.
Kind Regards,
Jordan
DFS Customer Support
Perfect service
Served by the manager who made us feel at ease and we didn’t feel like we were talked into anything, he explained everything, told us what was available and let us choose.
August 6, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Very good customer service
August 6, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Attended twice and was kindly helped by…
Attended twice and was kindly helped by Emma who was very patient and knowledgeable when looking at different options for a modular L shape sofa.
Jason helped on my third visit and was again very knowledgeable when making final decisions over materials etc.
July 28, 2026
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Emma and Jason.
Kind regards,
Lia
DFS Customer Support
I have to say Jason was exceptionally…
I have to say Jason was exceptionally good, non pushy, smiley and informative. An extremely good sales man. Gave confidence in the product, and with helpful advice. Felt very comfortable buying from him.
August 5, 2026
Reply from DFS Furniture - Eastbourne
Hello Steve,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and talk us through…
Very helpful staff and talk us through everything
August 4, 2026
Reply from DFS Furniture - Eastbourne
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
We would highly recommend the store in…Eastbourne
We would highly recommend the store in Eastbourne. Very friendly & attentive & helpful. Gary & Jason were excellent & very helpful & efficient. We picked the right sofa for our needs thanks to their help. Thank you
August 4, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary and Jason.
Kind Regards,
Jordan
DFS Customer Support
My sales assistant was excellent
My sales assistant was excellent, very friendly and informative, she took her time to explain everything about the sofas I purchased.
August 4, 2026
Reply from DFS Furniture - Eastbourne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Eastbourne
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
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