We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... See more
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As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance. I was looking for a specific sofa to try out (Somerford double chaise) and Geor... See more
Company replied
On entering the store yesterday we were welcomed by a lovely gentleman. We looked around without any pressure and when we were ready to ask questions approached by a lovely lady who answered our que... See more
Company replied
Carrie at milton link Edinburgh dfs went above and beyond to make the entire process smooth and stress-free. They were incredibly knowledgeable, listened to exactly what we needed, and never made me f... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good honest customer service
Good honest customer service. Faruk at your Edinburgh Milton Link branch listened to what I wanted and paired me with my ideal sofa. While he offered the add ons he was obliged to, at no point did I feel there were high pressure sales tactics at play. Proper gentleman - engaging & courteous with good product knowledge.
June 29, 2026
Reply from DFS Furniture - Edinburgh
Hello Simon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Zara was amazing at helping me find not…
Zara was amazing at helping me find not only the perfect sofa but also the perfect mattress and bed! Amazing customer service!
July 7, 2026
Reply from DFS Furniture - Edinburgh
Hello Heather,
Thanks for your lovely feedback, we’re glad to hear Zara met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Zara Sim is a credit to your store..
Zara Sim is a credit to your store... polite, friendly, knowledgeable and efficient... made the whole buying experience seamless.
July 6, 2026
Reply from DFS Furniture - Edinburgh
Hello Lyn,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Ashish was friendly and keen to help…
Ashish was friendly and keen to help without pressuring us.
July 7, 2026
Reply from DFS Furniture - Edinburgh
Hello Andrew,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great shops great sales people
The sales lady really really helpful and made it a lot less stressful in finding a sofa
July 7, 2026
Reply from DFS Furniture - Edinburgh
Hello Jean,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello Amy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
NO PRESSURE
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store, instead letting us decide, a credit to DFS. 10/10
July 5, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
No pressure
George the salesman, was very informative about the item we required, from explaining the difference in materials used in creating our sofa to the cover for after sales advice and assistance. He wasn't constantly chasing you round the store instead letting us decide, a credit to DFS. 10/10
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The customer advisor, Bali was great!
The customer advisor, Bali, from the Milton Link store was fabulous. He took time to understand our needs, help tailor our choice and was very patient and helpful with advice. The process from start to finish was seamless and we did not feel rushed in making a decision. We would definitely visit again.
July 1, 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Bali met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
it was easy and good
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Buying the sofa turned out to be a real…
Buying the sofa turned out to be a real pleasure. Zara was incredibly patient with us. She managed to combine my style and my husband’s style into one cohesive design.
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The staff are great at informing you of…
The staff are great at informing you of your options and sharing honest perspectives about the different variations. It doesn’t feel like a product is being pushed. Farooq was extremely pleasant to deal with as was George.
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very much appreciated online…
Very much appreciated online description and dimensions. Makes you feel more confident when going into shop. Staff were extremely helpful
July 3, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Good show room, lots of choice
Great, light display room, attentive staff but no hard pressure to buy just lots of helpful information. Get a staff member to show you the digital screens to be shown colour and design alternatives. All of this meant we did buy a new sofa and that process was made very simple by Neil. Clear information on care, warranty, delivery and finance options, all given during the sales process. Thank you.
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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