Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed... See more
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George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then Didn't purchase anything... See more
Company replied
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... See more
Company replied
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service. Would definitely recommend DFS to... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Riddhi couldn’t have been more patient…
Riddhi couldn’t have been more patient and helpful. She talked through all our different sofa options and made useful suggestions throughout the buying process. A very pleasant and positive experience at DFS with Riddhi.
July 16, 2026
Reply from DFS Furniture - Edinburgh
Hello Rosie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Sofa shopping
The member of staff that helped us was very kind and friendly. Very good service. Thank you
July 15, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Very lovely lady served us
Very lovely lady served us, was really knowledgeable and patient!
July 14, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Zara was excellent
Zara was excellent, patient and helpful. Her knowledge helped ne decide on my purchase
July 15, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Riddhi was exceptionally helpful
Riddhi was extremely helpful, friendly and professional throughout the whole experience - the showing of suites on the Tuesday evening as well as the sales closure on the Wednesday afternoon.
July 15, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great service by the dfs staff
July 14, 2026
Reply from DFS Furniture - Edinburgh
Hello Muhammad,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
The staff were friendly and…
The staff were friendly and approachable and gave me time to look around to decide what I wanted
July 14, 2026
Reply from DFS Furniture - Edinburgh
Hello Sarah,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Zara was a great help
Zara was a great help. Attentive and listened to oor needs to find perfect sofas
July 14, 2026
Reply from DFS Furniture - Edinburgh
Hello Mrs Binning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Ryan at the Edinburgh store was very…
Ryan at the Edinburgh store was very helpful and friendly.
July 14, 2026
Reply from DFS Furniture - Edinburgh
Hello Roo,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very happy
We were greeted by Kerry as we entered the store and kindly said if we needed any help just to ask.When we picked our sofa she was there to easily sort everything out for us.
July 13, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent service from the staff in…
Excellent service from the staff in store, they listened to what we wanted, answered all our questions, and were patient while we decided!
July 12, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really easy process
Really easy process. Not a pushy sales environment but good engagement from sales people
July 13, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The lady that was helping us
The lady that was helping us, Zara was very nice and showed us through a lot of sofas to pick and her communication was great and I enjoyed the experience a lot mostly due to the great customer service, I left very happy
July 13, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
As soon as we walked in we were…
As soon as we walked in we were welcomed by Zara with a friendly smile and I trusted her straight away. She listened to what our needs were and was so patient. We left with couch if our dreams.
July 13, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
excellent experience
salesmen very helpful and professional. introduced himself when we went in asked what we were looking for and explained the best way to go round the shop for what we were looking for. gave us plenty of time to look.
colleague who checked the order was also very pleasant
July 13, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Fab experience
Great variety of sofa options in store. Very friendly and helpful staff, not too stifling. Excellent customer service!
July 12, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful staff
Very helpful staff. They don’t hound you for a sale but check in with you. Allow you to look around and go to them if interested in buying. Staff knowledgable and approachable. Great experience.
July 5, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Ryan at dfs Milton Rd customer service…
Ryan at dfs Milton Rd customer service was absolutely fantastic gave us plenty of time to look around & answer any questions that we had he explained everything & gave us lots of choices & mist important he listened to what we wanted i would definitely buy from again
July 12, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Fantastic customer service
Fantastic customer service, very friendly, listened to what we were asking then gave us all the information that we needed, gave us time to have another look to make sure we would be happy with our choices, then Ryan explained our payment options & went over everything with us before we agreed to everything would definitely recommend as friendly approachable staff
July 12, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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