DFS Furniture - Edinburgh Reviews 

Felt very welcome and at ease from the moment we entered the store. I personally wasn't really looking forward to the experience, but it was made actually enjoyable and painless!! Neil who showed us around and talked us through the process, was brilliant. Friendly, very knowledgeable and professional

DFS Edinburgh – 5/5 stars

I had a really good experience at DFS. The showroom has a huge furniture collection with options at every price point, so you’ll find something affordable without feeling limited.

The layout and arrangement is fabulous too. Everything is grouped really well, so it’s easy to browse different styles and picture pieces in your own home.

What stood out most were the sales executives. They were very nice, gave us plenty of time, and didn’t rush us at all. Ryan and Neil were especially brilliant. They listened, answered every question, and gave all the relevant information we needed to make the right choice.

Great selection, welcoming store, and staff who actually care. I’d definitely recommend DFS if you’re sofa shopping.

Very friendly, helpful staff. Made choosing and buying my sofa very easy.

Lovely showroom in Edinburgh area, Euan was a fantastic staff member and helped us through the buying process. Very thorough and we’re excited for our new sofa!

Friendly staff member. Only bought a pouffe but he carried it out to the car for me thank you again.

Very competent gentleman arranged everything for me and I was pleased with the way he handled my order

We visited several times while trying to decide on a sofa. Both staff that helped us where patient and helpful.

We recently purchased sofas, and Zara provided outstanding customer service throughout the process. She was extremely knowledgeable, offered excellent advice, and helped us choose the right options for our needs. Zara also secured us a great price, which we really appreciated. Her professionalism, expertise, and friendly approach made the entire experience enjoyable. We highly recommend her and would like to thank her for all her help.

The staff at the new Craig hall were so friendly and helpful sorry I’ve forgot the name of the young man who served us he was very helpful and polite and called about until he was able to get the suite I wanted

Zara was extremely helpful when we were selecting our new sofa recently. She provided helpful information on the initial options we saw and then really supported how a floor plan would look - I loved the suggestions on how to pull the room together. Nothing seemed to be a bother and Zara was happy to come in to meet us on her day off if required. Our whole experience was very positive - Zara was very knowledgeable, quickly responsive to all messages, and wanted to give us the best deal. Thanks for all your help, Zara! We can’t wait to see our new sofa.

Staff friendly

Such a helpful experience. I arrived knowing the suite I’d like. I had a wonderful, straightforward chat about financing options. It was a great experience start to end.

Very pleased with help given by person within store.
Member of staffs name was Ryan and he was first class and very knowelable.

Thank you Ryan

Very friendly and helpful

I had an excellent experience with DFS from start to finish. I purchased a bed, a mattress and a dining table, and I couldn’t be happier with both the products and the service. The customer service was impeccable – the team was incredibly attentive, friendly and efficient throughout the entire process. Everything was handled promptly and professionally, making the whole experience smooth and stress-free. I would highly recommend DFS to anyone looking for quality furniture and outstanding customer service.

Zara was amazing start to finish.

Very chatty & explained everything to perfection.

Added on some good deals for us, was very polite and lovely to talk too.

Sara was so helpful , knowledge was exceptional, and nothing was a problem , explained everything in full

Great experience great customer service and very quick delivry

The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.