We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... See more
Company replied
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See what reviewers are saying
George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then Didn't purchase anything... See more
Company replied
As soon as I walked in the store I was greeted by 2 friendly members of staff asking if I needed any assistance. I was looking for a specific sofa to try out (Somerford double chaise) and Geor... See more
Company replied
Highly recommend DFS. Staff very helpful, not pushy . Friendly, informative and happy to answer any questions. Fifth purchase from them and no complaints
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
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This company invites their customers to review, whether positive or negative
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Great experience great customer service…
Great experience great customer service and very quick delivry
June 21, 2026
Reply from DFS Furniture - Edinburgh
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great service and sofas
The customer service and support we got from the staff, Neal in particular but really all of the people we interacted with, on our two visits was exceptional.
June 27, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Neal.
Kind Regards,
Jordan
DFS Customer Support
Our service was great from start to…
Our service was great from start to finish, all our servers energy was on us, explained everything really well and no pressure felt atall. Really great help
June 27, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
I had a great experience at DFS Sofas
I had a great experience at DFS Sofas. George was extremely helpful, professional, and knowledgeable throughout the whole process. He took the time to answer all our questions and made us feel comfortable without any pressure. The atmosphere in the store was friendly and welcoming, which made choosing our sofa a pleasant experience. Excellent customer service – I highly recommend DFS Sofas, especially if you have the chance to be assisted by George!
June 27, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that George met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great Service
George was incredible in helping me find my perfect sofa, providing friendliness and excellent customer service ! Now just looking forward for my sofa to arrive :))
June 25, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Edinburgh
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Making a sressful decision easy
We picked dfs because our last suite was from there and we were extremely delighted with the after sales service we received when we needed it.
Ryan was helpful and did not pressure us at all (even offered us tea or coffee) . He gave us the information we asked for on the items we were looking at and needed clarification on a few points to help us choose. We saw two suites we were interested in . My wife and I took the time to discuss but we could not make up our minds. We decided to have a wee break away from the store to gather out thoughts and make a decision. There was no pressure at all and once we made up our mind , it was a pleasure to set the ball rolling.
It can be a very stressful time buying a suite as was our experience with our last one( dfs were the last store we visited last time) . If only we had visited dfs first it would have saved us a lot of unneccesary stress.
We decided to go to dfs with the mindset that that is where we will buy based on our experience with them. This was because the 15 year frame and spring guarantee which is one of the best we have come across . We did try one other store nearby but the quality was not there. You can tell immediately just by sitting if the support of the sofa is there or not.
June 17, 2026
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Karina went above and beyond and gave me the best customer service
Karina was very helpful. She did her best to find the products I wanted at the best prices and went above and beyond in finding me a replacement when one of the items I needed wasn't available on express delivery. She gave me the best customer service I have ever received in a furniture store! She made the whole experience smooth and hassle free.
June 25, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service
Went into the Edinburgh store to have a look and seen the perfect sofa. Spoke to George in the store who was very helpful and not pushy at all. Said to go away and have a think about it. Really great service and can’t thank him enough for making me comfortable in the store
June 25, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Euan was extremely helpful and in no way did we feel pressured into a purchase. Allowed us to browse in a timely manner and answered questions. Great customer experience. Store bright and plenty selection. Would highly recommend
June 25, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
I was served by Ryan yesterday
I was served by Ryan yesterday, he was super friendly, wasn't pushy. He got my order sorted out quickly, no messing about...love it and will go back there
My family have always had great experiences with dfs. Ryan went above and beyond to help me get the sofa i wanted. Very happy 🥳
June 24, 2026
Unprompted review
Reply from DFS Furniture - Edinburgh
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great service from the staff
Great service from the staff, who were all very helpful without being intrusive.
June 16, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Very well looked after by Ali was patient as I liked too many of the products and colours. Very likeable chap thank you
June 23, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Greeted quickly, good information
Greeted quickly. Furniture rep was very helpful, present and gave information. We looked around and consulted with her a few times as we made our decision. Very knowledgeable about her stock and aspects of different models of sofa and materials.
June 23, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The salesperson was friendly
The salesperson was friendly, not pushy at all, and gave us the info we requested in a timely way. A pleasant experience overall.
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant buying experience
Very pleasant buying experience. Not pushy, very informative. Would recommend.
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Quick simple and easy to deal with
Quick simple and easy to deal with, second time buyinf from DFS
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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