Warm greeting on entering premises. Lovely and clean and set out easily to walk round. Plenty of choice. Ewan was very helpful and knowledgeable, loved he left us alone to take our time, but seemed... See more
Company replied
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George was great made me and the family feel welcome, listened to our needs and wants and found something suitable with absolutely no pressure to buy there and then Didn't purchase anything... See more
Company replied
We liked that the staff member was actively looking to help but was not pushy at all. Explained things well and we found him easy to deal with. Was very knowledgeable and we did buy additional feature... See more
Company replied
We were served by a lovely salesman who was very knowledgeable and had infinite patience - a rare quality these days. He found us the perfect sofa. Great service. Would definitely recommend DFS to... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
A1, Milton Link, EH15 3QH, Edinburgh, United Kingdom
- 0333 999 9793
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Greeted quickly, good information
Greeted quickly. Furniture rep was very helpful, present and gave information. We looked around and consulted with her a few times as we made our decision. Very knowledgeable about her stock and aspects of different models of sofa and materials.
June 23, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The salesperson was friendly
The salesperson was friendly, not pushy at all, and gave us the info we requested in a timely way. A pleasant experience overall.
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very pleasant buying experience
Very pleasant buying experience. Not pushy, very informative. Would recommend.
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Quick simple and easy to deal with
Quick simple and easy to deal with, second time buyinf from DFS
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Ryan was very helpful talking us…
Ryan was very helpful talking us through the colours, sizes etc double checking everything .From walking into the shop he understood what we were looking for and showed us various suites he made buying our new suite easy thank you Ryan
June 22, 2026
Reply from DFS Furniture - Edinburgh
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
The customer service was unreal from…
The customer service was unreal from start to finish! I met Caitlin Patterson in the shop and she was such a friendly face that made everything feel so comfortable. She gave me her email address if I had any other questions which was really helpful. Couldn’t fault her at all. Great attribute to the team.
June 22, 2026
Reply from DFS Furniture - Edinburgh
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Caitlin extremely helpful walked around…
Caitlin extremely helpful walked around store with me and helped me to decide on sofa
All me suites have been bought from DFS aftercare is very important and 4 years interest free is so generous but can pay off anytime
June 22, 2026
Reply from DFS Furniture - Edinburgh
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
David
Very helpful and cheerful staff, explaining everything professionally and clearly, highly recommend this store
June 22, 2026
Reply from DFS Furniture - Edinburgh
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service! Ryan helped us over the course of a few weeks and was very helpful and patient as we decided what we wanted.
June 14, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Zara who dealt with myself and my wife…
Zara who dealt with myself and my wife was courteous, professional and completely friendly.
Made our visit enjoyable.
June 21, 2026
Reply from DFS Furniture - Edinburgh
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Went in looking for a recliner
Went in looking for a recliner. Salesman was very good, not pushy and gave us time to walk about the store, but was on hand to answer any questions and give advice.
June 21, 2026
Reply from DFS Furniture - Edinburgh
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Was made very welcome
Was made very welcome, they were very helpful & I now have a new 3 seater & 2 seater coming soon, happy all round
June 21, 2026
Reply from DFS Furniture - Edinburgh
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Very polite staff
Very polite staff. Great knowledge of the producrs. No pushing to try and make the sale
June 21, 2026
Reply from DFS Furniture - Edinburgh
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Welcoming and helpful
George was very welcoming and helpful, and the store itself was very pleasant and welcoming
June 21, 2026
Reply from DFS Furniture - Edinburgh
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Staff were excellent helped me out…
Staff were excellent helped me out after a flood at home ruined half my living room, gave me an amazing deal and had the sofa home that day, thanks again
June 14, 2026
Reply from DFS Furniture - Edinburgh
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Furniture shopping
Thanks to Euan for his patience whilst I decided on which items to purchase
June 20, 2026
Reply from DFS Furniture - Edinburgh
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Amazing Customer Service
Zara was incredibly accommodating and very pleasant to deal with.
June 20, 2026
Reply from DFS Furniture - Edinburgh
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service from Euan at…
Excellent customer service from Euan at Fort Kinnaird. Helped us to create our bed very quickly and helpfully. Thank you so much
June 20, 2026
Reply from DFS Furniture - Edinburgh
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Great service
Ryan, our sales associate, was very helpful. He allowed us time to look around the store and did not rush us into anything. He was full of information and helpful when comparing different furniture options. Excellent team!
June 19, 2026
Reply from DFS Furniture - Edinburgh
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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