We didn't catch the chaps name but he was a delight and I hope you can ask in the store to identify him. My wife and I came in to the Exeter store near IKEA as we'd tried out the Patterdale a few time... See more
Company replied
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See what reviewers are saying
Heather is the assistant manager in the Exeter branch. She was great from start to finish, very knowledgeable about all of the products, quick to find out what we were after and to lead us to the best... See more
Company replied
Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... See more
Company replied
Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The sales lady was very helpful and…
The sales lady was very helpful and knowledgeable,
She couldnt do enogh to help and put herself out to make it right for us
April 12, 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very happy with overall experience
We went in the first time and was helped by Kelsey. She was very well informed about her products, very helpful re sizes of sofas and gave very sound advice. She was helpful but not pushy. We went home to do final checks and arranged to go back to buy two sofas on one of her working days. She is a credit to DFS. Knows her product and quickly gets to know her customers.
April 15, 2026
Reply from DFS Furniture - Exeter
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service! Very helpful with understanding everything involved! Made the process so easy! The staff member that went through the process with us was absolute perfect
April 15, 2026
Reply from DFS Furniture - Exeter
Good morning Kieran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were very pleased with Kelsie
We were very pleased with Kelsie, her advise and her helped enabled us to find what we wanted.
We are very happuy with her performance.
April 15, 2026
Reply from DFS Furniture - Exeter
Good morning Mike,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchase experience
I was assisted by a very nice lady who was very professional, friendly, patient, and not at all pushy. She really is a credit to DFS. And the coffee is fabulous !!!!!
April 14, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer services
Excellent customer services, attentive and very helpful.
Friendly!
April 6, 2026
Reply from DFS Furniture - Exeter
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The whole experience of purchasing our…
The whole experience of purchasing our first ever new sofa was made all the better by the great customer service we received at the Exeter store!
April 13, 2026
Reply from DFS Furniture - Exeter
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
A pleasant and professional service.
Curtis was polite friendly and respectful. He knows the products and guides when requested.
He was not at all pushy.
Very helpful.
A pleasant and professional service.
April 13, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Lovely people to deal with nothing was…
Lovely people to deal with nothing was to much trouble this is our 3 rd suite over some years wouldn’t go to anyone else
April 13, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful
Very helpful. Explained the process and the product. Big shoutout to Sian for a wonderful experience
April 13, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, took plenty of time to explain the items and extremely friendly, even had a coffee, very good service.
April 13, 2026
Reply from DFS Furniture - Exeter
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Matthew was really helpful
Matthew was really helpful, helping me choose the sofa. He was quick and efficient and very knowledgeable.
April 12, 2026
Reply from DFS Furniture - Exeter
Good morning,
Thanks for your lovely feedback, we’re glad to hear Matthew met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very honest staff re my original sofa…
Very honest staff re my original sofa choice. Very helpful in choosing an alternative
March 28, 2026
Reply from DFS Furniture - Exeter
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Went in the Exeter store to get some…
Went in the Exeter store to get some ideas of what we wanted, the gentleman that served us was a pleasure to deal with as he explained the sofa and prices to us with no pressure but made us feel comfortable to know we are in safe hands with the purchase we made , great service DFS
April 11, 2026
Reply from DFS Furniture - Exeter
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Staff friendly not pushy
Staff friendly not pushy. Given time to make sure we had a choice of buying what we wanted.
April 11, 2026
Reply from DFS Furniture - Exeter
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Exeter
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Lovely welcoming showroom.
Lovely welcoming showroom.
Very clean....and great ambiance.
Staff extremely helpful,without being too 'pushy' !
Particular mention for 'Matt' who explained everything clearly and dealt with our purchase in a very professional manner.
All in all, a fantastic experience at DFS.Thank you.
April 10, 2026
Reply from DFS Furniture - Exeter
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Jane was helpful without being too…
Jane was helpful without being too pushy and spent time to make us welcome and answer all our questions. She went through everything thoroughly.
April 9, 2026
Reply from DFS Furniture - Exeter
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
I was given excellent service
I was given excellent service. Everything was explained . Both ladies were very helpful. We were treated with respect & put at ease . Couldn’t fault there service thanks
April 10, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The lady that assisted me answered all…
The lady that assisted me answered all my questions and gave me additional information that was useful.The lady couldn’t have been more helpful and she had a friendly manner.She did her job very well and I couldn’t have asked for more.
April 6, 2026
Reply from DFS Furniture - Exeter
Good morning Anne,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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