Really happy with our experience - our lovely sales advisor Sian was so helpful. We figured out what we liked, went home and measured up and went back. Sian was very knowledgeable and helped us with t... See more
Company replied
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Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... See more
Company replied
Over the period of 3 days, we were excellently listened to and informed each time about various pieces of furniture which had grasped our attention. We congratulate the company on its choice of sta... See more
Company replied
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the op... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Attentive to us as customers
Attentive to us as customers, showed other options and very helpful
April 25, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Jane was very helpful and answered all…
Jane was very helpful and answered all my questions
April 24, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
I thought I had bought a sofa
I thought I had bought a sofa. Needed to check measurements and speak with DFS. Got stuck in chatbot, it closed the conversation. Terrible. Will cancel my order
April 14, 2026
Reply from DFS Furniture - Exeter
Hi Rosie, I am really sorry to hear you are waiting to cancel your funriture order. If you need any assistance please do contact us on 0333 99 99 777 we would be happy to see how we can help assist you further.
Kind Regards,
Vanessa
DFS Customer Support
Orka natural compact corner sofa
100% customer service & knowledge & very welcoming member of staff dealt with my order & he is a credit to your store 😀 👍 👌
April 20, 2026
Reply from DFS Furniture - Exeter
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff very helpful but not over…
Staff very helpful but not over powering. Allowed us time to sit and try sofas.
April 20, 2026
Reply from DFS Furniture - Exeter
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Exeter
Good afternoon Lorraine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent service and advice at the…
Excellent service and advice at the store in Exeter. No cheap sales pitching or pushyness. Very helpful and got me to where I needed to be in what I was looking for.
April 18, 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The perfect sofa
We were helped by Matt who was very friendly (and good with our manic 3 year old!) He was the perfect salesman who helped us choose the perfect sofa for our family, and he knows a few good jokes too!
Very happy with the level of service we received, and we are looking forward to having our new sofa delivered!
April 18, 2026
Reply from DFS Furniture - Exeter
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Exeter
Good morning Ian,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Staff and service were fabulous
Staff and service were fabulous! Helped us straight away and discussed all our options, sizes, styles. Very happy. Look forward to our new sofa arriving!!!!
April 18, 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Helpful and informative no pressure…
Helpful and informative no pressure applied just up front information and knowledge thank you
April 17, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Buying a sofa made relaxing and simple
Marcus made our experience easy, we told him what we wanted and how we wanted it and he pointed us in the right direction. Then he talked us through the material options and extras to get exactly what we were looking for. We never felt rushed or hassled like a lot of salesman are.
Thank you.
April 16, 2026
Reply from DFS Furniture - Exeter
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff & knowledgeable I…
Very helpful staff & knowledgeable I look forward to receiving my purchase
April 16, 2026
Reply from DFS Furniture - Exeter
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very friendly and helpful!
Marcus was very friendly and helpful. We were given the space to walk around on our own, didn't feel pressured into buying anything. Originally we had planned to just look and get an idea of what kind of sofa we would want, but we found the perfect one - as well as a matching footstool and a coffee table! All the staff were great, good service and great products. We are very happy and are looking forward to our new sofa!
April 16, 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Marcus met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The sales lady was very helpful and…
The sales lady was very helpful and knowledgeable,
She couldnt do enogh to help and put herself out to make it right for us
April 12, 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very happy with overall experience
We went in the first time and was helped by Kelsey. She was very well informed about her products, very helpful re sizes of sofas and gave very sound advice. She was helpful but not pushy. We went home to do final checks and arranged to go back to buy two sofas on one of her working days. She is a credit to DFS. Knows her product and quickly gets to know her customers.
April 15, 2026
Reply from DFS Furniture - Exeter
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Excellent service! Very helpful with understanding everything involved! Made the process so easy! The staff member that went through the process with us was absolute perfect
April 15, 2026
Reply from DFS Furniture - Exeter
Good morning Kieran,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We were very pleased with Kelsie
We were very pleased with Kelsie, her advise and her helped enabled us to find what we wanted.
We are very happuy with her performance.
April 15, 2026
Reply from DFS Furniture - Exeter
Good morning Mike,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Purchase experience
I was assisted by a very nice lady who was very professional, friendly, patient, and not at all pushy. She really is a credit to DFS. And the coffee is fabulous !!!!!
April 14, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer services
Excellent customer services, attentive and very helpful.
Friendly!
April 6, 2026
Reply from DFS Furniture - Exeter
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
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