Marcus was extremely friendly, helpful and professional, as was his colleague whom we met briefly. He was able to provide full information about the product and extras we could have without being ‘p... See more
Company replied
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See what reviewers are saying
We had a good experience at DFS Exeter. The staff were friendly and happy to answer any questions without being pushy. They took the time to help us find what we were looking for and explained the op... See more
Company replied
We had a great experience shopping at DFS, the staff were attentive but not pushy and allowed us to wander around and try out sofas at our own leisure, only popping by occasionally to give any more in... See more
Company replied
The lady that helped us was excellent. Very knowledgeable about your products and couldn't do more to help. We actually purchased the sofa that she recommended once she understood our needs. She was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Digby Drive, Rydon Lane Retail Park, EX2 7HX, Exeter, United Kingdom
- 0333 999 9816
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Matt Very professional and very…
Matt Very professional and very knowledgeable he had all the answers to all the questions I asked could not do anymore for us 10/10
May 2, 2026
Reply from DFS Furniture - Exeter
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from Jane in the…
Excellent service from Jane in the Exeter store. Very knowledgeable and helpful which was the main reason for purchasing. We loved the sofas and loved the service!!
April 25, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great customer care and support,Well…
Great customer care and support,Well informed of all the products available and delivery times
May 2, 2026
Reply from DFS Furniture - Exeter
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
He got the sofa to fit the space by…
He got the sofa to fit the space by ordering a smaller part to go on the end of the wall thank you
May 2, 2026
Reply from DFS Furniture - Exeter
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
We knew what we wanted more or less and…
We knew what we wanted more or less and we were shown the variations they stocked. We had all the time in the world to test the sofas. After a full explanation it was easy to make a final decision. The staff were very helpful.
May 1, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Curtis was great in the Exeter store
Curtis was great in the Exeter store. Very helpful and made the process very easy.
April 29, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent customer service really…
Excellent customer service really recommend the Exeter store Always helpful and accommodating
April 29, 2026
Reply from DFS Furniture - Exeter
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The assistant Kelsy was very helpful…
The assistant Kelsy was very helpful took time to explain everything, always polite, and answered our questions.
April 28, 2026
Reply from DFS Furniture - Exeter
Good morning Jane,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady in DFS in Exeter was so…
The lady in DFS in Exeter was so helpful, her customer service was outstanding. She answered all my questions and made my shopping experience a joy.
The rug was beautiful and looks great in my living room.
April 27, 2026
Reply from DFS Furniture - Exeter
Good morning Susan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
A very Happy experience the staff were…
A very Happy experience the staff were very helpful and obliging and a lovely cup of coffee
April 27, 2026
Reply from DFS Furniture - Exeter
Good morning Tony,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Helping my elderly dissabled parents…
Helping my elderly dissabled parents with the purchase of a sofa bed in Exeter. Then liaisng with me in Bristol to help mitigate any stress for them.
April 27, 2026
Reply from DFS Furniture - Exeter
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Exeter
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Very easy
Very easy. Not pushy allowed me to make my mind up with no pressure. Sales assistant very good.
April 25, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Attentive to us as customers
Attentive to us as customers, showed other options and very helpful
April 25, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Jane was very helpful and answered all…
Jane was very helpful and answered all my questions
April 24, 2026
Reply from DFS Furniture - Exeter
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
I thought I had bought a sofa
I thought I had bought a sofa. Needed to check measurements and speak with DFS. Got stuck in chatbot, it closed the conversation. Terrible. Will cancel my order
April 14, 2026
Reply from DFS Furniture - Exeter
Hi Rosie, I am really sorry to hear you are waiting to cancel your funriture order. If you need any assistance please do contact us on 0333 99 99 777 we would be happy to see how we can help assist you further.
Kind Regards,
Vanessa
DFS Customer Support
Orka natural compact corner sofa
100% customer service & knowledge & very welcoming member of staff dealt with my order & he is a credit to your store 😀 👍 👌
April 20, 2026
Reply from DFS Furniture - Exeter
Good morning,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Staff very helpful but not over…
Staff very helpful but not over powering. Allowed us time to sit and try sofas.
April 20, 2026
Reply from DFS Furniture - Exeter
Good morning,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Exeter
Good afternoon Lorraine,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Excellent service and advice at the…
Excellent service and advice at the store in Exeter. No cheap sales pitching or pushyness. Very helpful and got me to where I needed to be in what I was looking for.
April 18, 2026
Reply from DFS Furniture - Exeter
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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