DFS Furniture - Farnborough Reviews 5,032

Very good service the staff was very helpful and polite and made sure we found the perfect sofa that we was looking for.

Looked at purchasing a sofa, appreciated Ben introducing himself and then allowing us the time to explore before then offering his assistance, which meant I did not feel any pressure from the classic let me follow you around the store. Ben's product knowledge was excellent on the sofa we asked about. Returned the next day, ended up purchasing a different sofa (recliner vs family UShape), equally as good of knowledge. We had been to see beds at another store, and Mike (former Dreams employee), was introduced to me by Ben, who was then able to discuss their beds and mattresses. Honest. Transparent. Very Helpful. Bought a sofa and two beds and felt very happy with the service I received. Must mention Steven, the Assistant Manager of the store, who was also polite in passing. If all purchases and sales people were this pleasant to deal with, online shopping would not be so popular.

We bought our recliner sofas plus a nest of tables from Sonia Peek from the Farnborough store. The range of sofas are incredible we were really impressed as its been 6 years since we last shopped for a sofa. We went through all different ranges and furniture bits until we found ‘the one’. Sonia was incredibly helpful talking us through everything and explaining things in detail including the care kit which we loved. I highly recommend DFS and would like to say a special thanks to Sonia!

We visited DFS Farnborough a couple of times to decide on our new sofa and dealt with a lovely lady called Sylvia. Sylvia was very helpful, non-pressuring and answered all questions. We changed our mind at the last minute due to sizing and she agreed with our decision rather than pressuring us to get the more expensive and larger one. Great experience, thank you!

Excellent service

Tyra was very helpful and took time and effort to understand what we were looking for. She fully explained everything and answered all our questions.

10 characters

Sylvia was highly professional throughout our visit, today. With bags of personality, Sylvia made the whole experience pleasurable.

Great service from the teams, gave us all the info we needed

Happiness satisfaction but need work on delivery

Great service from David start to finish, the process for getting our sofa delivered was clearly communicated, and the price was very good :)

The lady that served me was very polite and patient. No pushy sale and good advice

Really friendly and helpful service

Made helpful suggestions but didn’t push for a sale. Was happy for us to continue looking and ultimately we came back to make a purchase

Very nice lady no pushing and explained everything.

Made us feel so welcome and explained everything took his time to tell us everything Ben was a really good man and let us take our time to decide can't thank him enough

I was very happy with the help I received from one of the sales team, unfortunately I can't remember his name but hopefully he'll know who he was! He was very attentive from start to finish without being pushy and explained everything I needed to know plus was quick to ascertain what I was looking for.

We were impressed with all the products available and found it difficult to choose because there were so many great options.

Silvia was incredibly helpful throughout the entire process. She spent time with us discussing our needs, helping us narrow down the selection, and ensuring that our choice would fit perfectly within our space. Her knowledge, patience, and advice made the decision much easier.

To make the experience even better, she helped us secure additional products along with free delivery and a discount, which we really appreciated.

We were also very pleased with the finance program. The approval process was fast, simple, and hassle-free.

Overall, it was an excellent experience from start to finish. We are very happy with both the service and the products, and we would highly recommend this store to others.

Billy Byrant made process so easy and straight forward. He knew his stuff, very helpful.