Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fanta... See more
Company replied
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See what reviewers are saying
Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy. Called in... See more
Company replied
Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he e... See more
Company replied
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms Mark helped us chose without any type of "sales pressure" He assisted us massively in the choice of ou... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
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Was greeted as soon as walked into…
Was greeted as soon as walked into store, mark was such a big help and explained everything deep and thorough, and got us to buy the couch we have been wanting since we have seen it, was very polite and easy understandable, made is feel right at home with a nice hot chocolate to, couldnt thank him more
June 8, 2026
Reply from DFS Furniture - Gateshead
Hello Demi,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Very good experiences
June 7, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Fantastic sales service
Fantastic sales service. Very helpful. We were served by Juliet. She was knowledgeable and very cooperative. She assessed our requirements and suggested products accordingly. Throughout the process she was very open, courteous and mindful. We got new sofa as per our requirements. Thanks Juliet and dfs.
June 7, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
For me it was the best experience and…
For me it was the best experience and decision I made to purchase products from Dfs.
June 7, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your kind feedback with us.
Kind regards
Holly M
DFS Customer Support
Pamela was fantastic
Pamela was fantastic, explained all that I needed to know and then some.
Really glad she was the one controlling the process
June 7, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We found all the staff very helpful and…
We found all the staff very helpful and the layout of the shop very well set out and the customer service very professional.
June 4, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Judith was very helpful when we were…
Judith was very helpful when we were choosing a new sofa for my elderly parents, nothing was too much bother for her and very patient and knowledgeable, would definitely recommend in future
June 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Candace,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Great service
The experience was amazing and the member of staff that looked after us was so lovely, will definitely be back for our next sofa!
June 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Great service
Great service, hassle free browsing and efficient service from staff to enable us to make the right choice for us.
June 6, 2026
Reply from DFS Furniture - Gateshead
Hello Sandra,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Sarah,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Freindly, helpful staff
Pamela was, friendly, helpful and made great coffee! Nothing was too much trouble, swapping cushions, swatches ect. She was endlessly patient while we spent a long time deciding exactly what we wanted on our order.
June 5, 2026
Reply from DFS Furniture - Gateshead
Hello Annie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Kevin,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The service was excellent by Paul in…
The service was excellent by Paul in Gateshead...no pressure at all , he was very patient as this was the second time we had been in the shop this year🙄. Explained everything to us again 😃 really nice guy. I just hope I've picked the right colour ,??
May 29, 2026
Reply from DFS Furniture - Gateshead
Hello Marie,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
We recently purchased a DFS sofa
We recently purchased a DFS sofa, and the sales advisor Rachel who helped us was excellent. She took the time to explain all the sofa's features clearly and was very knowledgeable. She also asked whether we had already viewed the sofa online, which helped make the process smooth and personalized. Overall, her friendly and helpful approach made the experience very positive. This was at the Gateshead branch
June 5, 2026
Reply from DFS Furniture - Gateshead
Hello Mark,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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