Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fanta... See more
Company replied
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See what reviewers are saying
Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy. Called in... See more
Company replied
Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he e... See more
Company replied
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms Mark helped us chose without any type of "sales pressure" He assisted us massively in the choice of ou... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So lovely very helpful and explained…
So lovely very helpful and explained everything, a pleasure to be talking to her
June 13, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Previous bad experience hoping for better this time.
We had a very bad experience with DFS a few years ago. We were very worried about having to buy here again but circumstances made it necessary.
So far we have been happy with the instore experience but are yet to receive the sofa we have ordered.
June 6, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Pamela was amazing and thorough
Pamela was amazing and thorough. Really explained everything so well and made sure we understood everything. So friendly and welcoming.
June 13, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good sales service
Very good sales service. No pressure sale and very helpful. Exactly as it should be
June 13, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Smart showroom
Smart showroom, plenty of stock to choose from,very professional and helpful staff.
Juliet was most knowledgeable and managed to sort our needs. All at a reasonable price .
June 12, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Helen,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very efficient and friendly helpful…
Very efficient and friendly helpful member of staff.
Also a very relaxing experience. The sofa is just what I was looking for .
June 11, 2026
Reply from DFS Furniture - Gateshead
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Visited DFS Gateshead today
Visited DFS Gateshead today. Amazing service. Very friendly staff , no pushy sales they genuinely wanted to make sure we left happy. Shout out to David who was very patient talking us through our options.
Wouldnt hesitate to visit this store for any future purchases.
June 11, 2026
Reply from DFS Furniture - Gateshead
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
New sofa
Louis was very helpful and attentive but gave us our own space to look around which was great. He was always on hand when we had questions and he was full of knowledge. We love the sofa we have chosen and can’t wait for it to be delivered.
June 11, 2026
Reply from DFS Furniture - Gateshead
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
I was dealt with by Lewis and it was…
I was dealt with by Lewis and it was all a very easy and happy transaction. He understood exactly what I wanted and has arranged it all seamlessly. Thank you Lewis
Pam
June 11, 2026
Reply from DFS Furniture - Gateshead
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Natural leather care kit
We only called in for the DFS leather care kit. The guy was most helpful, he told us there were two different kind & we needed the natural care kit, now on order so just waiting to hear when we can collect
June 11, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello Bethany,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very friendly
Very friendly, knowledgeable staff. Patient and tolerant with myself as u was unsure what I wanted so was trying lots of sofas.
Brilliant service
June 10, 2026
Reply from DFS Furniture - Gateshead
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Beautiful young lady
Sorry I forgot the girls name but she had long blond hair in her 30s,she is lovely, Helen and I could not be any happier with the way she looked after us ,what a wonderful personality thankyou for having people like her in your store regards les and Helen
June 9, 2026
Reply from DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The member of staff was helpful…
The member of staff was helpful professional friendly and a great help.
June 9, 2026
Reply from DFS Furniture - Gateshead
Hello Kath,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff were very pleasant and helpful
June 9, 2026
Reply from DFS Furniture - Gateshead
Hello Kathleen,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were so nice such that we…
The staff were so nice such that we managed to have time to choose our sofa without being questioned or hurried. They were supportive by helping us on available options and adjustments which can be made.
June 8, 2026
Reply from DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
We knew exactly what we wanted
We knew exactly what we wanted. But decided just to have a look around to make sure. We were never pesterd by staff,only when we approached a member they were so kind and helpful big thank you to nichola.
June 8, 2026
Reply from DFS Furniture - Gateshead
Hello Albert,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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