DFS Furniture - Gateshead Reviews 

Really friendly staff who let you browse without following you around the store. Juliet was very patient explained the features of our purchase. She was very friendly and let us look while we made our decision and once we decided on what we wanted she explained care details, delivery options and aftercare. It was a very pleasant afternoon

First class service

Courteous and helpful.Detailed advice re products.even reduction on treatments.

Great service by Zak.
Helped us pick the right sofa.
Explained all the different options.

we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon

Great support from the staff. Not pushy at all and made us very welcome.

The lady in question was fantastic explained everything and was really friendly and helpful

Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)

Sales person was knowledgeable friendy and very helpful.

Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.

Lovely lady as I'm happy also I have order sofa x

Very helpful and explain everything about taking care of the sofa and all about the after care

Helpful staff. Good choice and finance options.

Paul sales man was very helpful explaining everything about sofas we chose

We came to the store in Gateshead metro for a sofa which we saw online we weren’t pounced on as soon as we walked in just left to browse we had to ask for assistance which we preferred,the gentleman who helped us we amazing explained everything the best experience of buying furniture ever

From the moment we stepped over the threshold we were made very welcome. One of the assistants even remembered me from 7 months ago.

We had such a fantastic experience at DFS, thanks to Rachel. She was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for without ever making us feel rushed or pressured.

Rachel went above and beyond to help us find our dream sofa, offering great advice and making the whole process easy and enjoyable. Her excellent customer service really stood out, and we couldn’t be happier with our purchase.

Thank you, Rachel, for making what could have been a stressful decision such a positive experience. We highly recommend asking for Rachel if you’re visiting DFS!