DFS Furniture - Gateshead Reviews 

Mark provided our customer service today. He was excellent in answering all our queries. There was no pressure to buy and he was excellent with the kids. Mark explained all aspects of the sales process and everything was checked to avoid any inappropriate sales techniques.
Really good customer service by DFS. I’d definitely recommend them.

Friendly and helpful
Good experience without feeling under pressure

Staff were really friendly and helpful 🙂

The shop was very nice and staff very helpful

Hassle free, professional service.
I got exactly what I was looking for.

Great selection and price and staff (Juliet) were very friendly and great at going over price, dimensions etc

We met Paul who did took his time to take us through all available options. We are really satisfied with his level of customer service

Excellent service, very helpful explaining all aspects of the sofa’s I purchased. I would thoroughly recommend your showrooms. A very pleasant experience without any hard sell.

Very good. Pamela was excellent

Staff member Mark at the Gateshead store was very helpful all the way through. He made us a cup of tea and explained the process in detail answering all of our queries. Would definately recommend.

Lewis has demonstrated unparalleled excellence today, delivering truly phenomenal service that has left an indelible mark. As a stalwart and dedicated team member, he consistently showcases unwavering commitment, unbridled expertise, and an unrelenting passion for perfection, making him an invaluable asset to the team and a shining exemplar of exceptional professionalism. He was the tits

Dave was helpful and informative. Knew exactly which sofa to show us.
Recommend.

Professional, polite, knowledgeable. The DFS sales person, listened and created a package for us exactly to what we wanted and needed. Outstanding service.

What can be a difficult process was eased with the help and guidance of Patrick. With his assistance we quickly found the furniture we were looking for. He explained all that was on offer, delivery, extended warranty, care of a leather suite etc. In all, a very pleasant experience. We were sorted within an hour. Thank you Patrick.

No pushy sales person - happy to move seats around to help with visuals - very patient - did not pressure you to purchase extras.Good choice of sofas with mix and match choices

Mark was recommended to us for guidance on buying a sofa and was very helpful gave very good customer service .

I went in store knowing what I wanted after being in there the day prior, they helped me with the sizes and recommending how I'd fit everything in the small space I have by swapping parts of the sofa in different places which was really helpful.
So big shout to Pamela for her time and thoroughness in helping me.

Obviously you have all the extras that get thrown your way when buying but they do tell you and are quite happy to let you know you can decline all of them if you wish.

We appreciate her hospitality.
If we need to order more, we will ask her to choose.

The show room was well stocked with a verity of settee and chairs in a number of styles and colours. I went back after a earlier visit were i had talked to a very helpful assistant how had given me some very helpful advice .
His name was mark and I could tell when he gave me the advice he was not just interested in making a sale but understood the customer need the right product.
On my second visit to the show rooms I waited to talk to mark again and ended up getting a different more expensive settee and chair and was very impressed with the service.
I could see when I was in store all members of staff had the same work ethic

Friendly efficient service and highly recommend DFS as always reliable. David was friendly professional and helpful.