Marc from DFS in Gateshead made my experience purchasing furniture very easy from start to finish. He gave me excellent advice regarding which sofa to buy which would accommodate having pets, and he e... See more
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See what reviewers are saying
Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy. Called in... See more
Company replied
No pressure, friendly welcoming and allowed me to browse. Offered really helpful advice and suggestions - after shopping around returned and purchased. Simple and easy from start to finish, also best... See more
Company replied
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms Mark helped us chose without any type of "sales pressure" He assisted us massively in the choice of ou... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
metro retail park metro retail park, NE11 9XS, Gateshead, United Kingdom
- 0333 999 9757
4.9
Excellent
10K reviews
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Friendly no pressure!Zak!
June 30, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service from Staff and Manager
I bought a chair that was ex show room. The staff were so good, the Manager even carried the chair with one of his staff to the car for us
I would definitely recommend the Gateshead metro centre store
June 29, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Emma our sales rep was so friendly and…
Emma our sales rep was so friendly and down to earth, everything was completed efficiently, great easy experience.
June 29, 2026
Reply from DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and took time to listen to our requirements.
June 28, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Happy with our choice of sofa and…
Happy with our choice of sofa and pleased Emma was able to arrange the additional seat and foot stool we wanted.
June 28, 2026
Reply from DFS Furniture - Gateshead
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We had so much help from Juliet and got…
We had so much help from Juliet and got talked through all the different options and ended up ordering our perfect sofa.
June 28, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
very helpful nothing a problem
very helpful nothing a problem. Efficient and knowledgeable.
June 16, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was 5* from start to…
Customer service was 5* from start to finish Rachel was fantastic
June 28, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful and friendly staff
Mark was very helpful explaining the features and benefits of the range we were looking at which helped us make an informed decision to place an order. Looking forward to receiving delivery.
June 28, 2026
Reply from DFS Furniture - Gateshead
Hello Mrs Cameron,
We are really grateful for your kind words and for sharing your experience in our store with Mark. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Paul the salesman was very helpful…
Paul the salesman was very helpful explaining everything we asked eg delivery/ furniture care / cover . Was a very relaxing buying experience no pressure would highly recommend to anyone.
June 28, 2026
Reply from DFS Furniture - Gateshead
Hello Craig,
We are really grateful for your kind words and for sharing your experience in our store with Paul. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Staff very pleasant and helpful
Staff very pleasant and helpful. I dealt with Pamela who was nice and did her job really well. Easy to talk to and explained everything well.
June 26, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Pamela.
Kind Regards,
Jordan
DFS Customer Support
No problems and a great team from start…
No problems and a great team from start to finish
June 15, 2026
Reply from DFS Furniture - Gateshead
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Emma was very helpful and ordered our…
Emma was very helpful and ordered our furniture without any fuss. She was informative and took us through all options.
June 27, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Emma.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service…
Mark provided our customer service today. He was excellent in answering all our queries. There was no pressure to buy and he was excellent with the kids. Mark explained all aspects of the sales process and everything was checked to avoid any inappropriate sales techniques.
Really good customer service by DFS. I’d definitely recommend them.
June 27, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mark met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful
Friendly and helpful
Good experience without feeling under pressure
June 27, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great selection and price and staff…
Great selection and price and staff (Juliet) were very friendly and great at going over price, dimensions etc
June 27, 2026
Reply from DFS Furniture - Gateshead
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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