We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
Staff were very nice and welcoming. Helped with everything I needed and getting my new sofa ordered. Explained and went through everything I could add and change. Had a big range of sofas to look a... See more
Company replied
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... See more
Company replied
Easy to order and sort out the finance. We ordered the wrong sofa in store but when I rang Dfs they responded straight away and Matt from Giltbrook rang us back within the hour to confirm and re-sort.... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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Great customer service very helpful
Great customer service very helpful
Especially Bob
June 15, 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The friendly member of Staff his name…Bob
The friendly member of Staff his name was Bob...he was really helpful
June 17, 2026
Reply from DFS Furniture - Giltbrook
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The lady who helped was lovely …
The lady who helped was lovely so polite took all round show room asking us what style very friendly she knows her job
June 17, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Becci was lovely so helpful and made us…
Becci was lovely so helpful and made us feel so comfortable ! It was nice to not feel rushed and taken through it all with so much detail
June 16, 2026
Reply from DFS Furniture - Giltbrook
Good Afternoon,
We are really happy that Becci met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Charlotte was brilliant, nothing was too much trouble, she explained the whole process in detail and even stayed behind after her shift had ended to make sure we were satisfied with everything. Amazing customer service.
June 15, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Charlotte met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great service
The salesman Matt, was extremely professional, knowledgeable and polite. He never rushed us at all even though we did take some time to decide our purchase. We do have one suggestion, it would be fantastic if other stores (ie Grantham where we live) could hold just one of each style of dining chairs to negate the need to take a two hour round trip to Nottingham.
June 15, 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Bob the sales man at the ikea dfs store…
Bob the sales man at the ikea dfs store was excellent. Not pushy. As an experienced salesman I can say give me more salesmen like bob true gent👌
Bit older. Maybe reads the room instead of rushing in as youngsters learning the trade. Well done.
June 15, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Dee was wonderful and explained…
Dee was wonderful and explained everything in detail. I can’t wait for the new sofa to arrive
June 14, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Returning customer to DFS and agwin…
Returning customer to DFS and again really pleased with customer service today. Lovely saleswoman at Giltbrook, Notts. Took time to listen to our very specific needs and found us exactly what we wanted. Could not have been more helpful. Thanks Becky xx
June 15, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sofa was delivered yesterday which is…
Sofa was delivered yesterday which is broken rang to arrange it to be sorted and we have to wait 3 weeks for a “service manager” to come and look at this
June 15, 2026
Unprompted review
Reply from DFS Furniture - Giltbrook
Good Afternoon,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your positive review.
Kind Regards,
Holly M
DFS Customer Support
The staff were great
The staff were great; they welcomed us and didn't pester us. They left us to it to look and try things out for ourselves until we were ready. Then we dealt with Matt, who was great. He answered everything we asked and informed us well.
June 14, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service.
First time buying a sofa. Thanks to Nathan and the service and the support he provided, helped me greatly with confirming everything I needed to know about the lovely sofa set I loved. Great quality and price!
June 13, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Nathan.
Kind Regards,
Jordan
DFS Customer Support
Charlotte was extremely helpful
Charlotte was extremely helpful, explained everything we needed to know and was really really professional
June 14, 2026
Reply from DFS Furniture - Giltbrook
Hello David,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Matt the sales guy really looked after…
Matt the sales guy really looked after mum and myself yesterday and today. No hard sales. Thank you very much Matt. From Valerie and Dianne
June 14, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service
John was helpful and informative, and was very understanding about us wanting to have a quick shop around before we ordered. We felt no pressure whatsoever about our purchase, top bloke.
June 13, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
June 13, 2026
Reply from DFS Furniture - Giltbrook
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Bob at the Giltbrook store was very…
Bob at the Giltbrook store was very attentive and spent good amount of time comparing the differences between two sofas for us
June 13, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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