We were made to feel at ease as soon as we walked into the store. We were not pounced upon straight away by a sales person but we were allowed time to browse and absorb what was on offer. We were the... See more
Company replied
Location
Switch locationIkea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP Giltbrook, England, GB
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See what reviewers are saying
Amazing service from Rachel, really helpful friendly, can’t wait for my new sofa to arrive Thanks for the great service Rachel will definitely recommend you to friends & family x
Company replied
The sales person was really helpful and actively looked for the best deal for us. Order relations were double checked as process which was good as minimises human error ensuring order is processed wit... See more
Company replied
Staff were very nice and welcoming. Helped with everything I needed and getting my new sofa ordered. Explained and went through everything I could add and change. Had a big range of sofas to look a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Ikea Way, Unit 7/8 Giltbrook Shopping Park, NG16 2RP, Giltbrook, England, United Kingdom
- 0333 999 9777
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Nathan was very knowledgeable calm and…
Nathan was very knowledgeable calm and made me felt that I was making the right choices
June 13, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
not pushy and very informative to help…
not pushy and very informative to help us decide on our purchasers
June 12, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello Ste,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Bob,not only found what I wanted but…
Bob,not only found what I wanted but lead me through all the formality of ordering .
June 11, 2026
Reply from DFS Furniture - Giltbrook
Hello Rowe,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Professional
Professional, polite, welcoming staff member called Bob.
Took the time I needed to discuss all the options.
Complimentary coffee was a nice touch.
June 10, 2026
Reply from DFS Furniture - Giltbrook
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very nice place to buy
Becky was very polite and helped me with the process of purchase sadly I didn’t pass the credit check
June 10, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lovely staff
Lovely staff. Very knowledgeable and welcoming without being pushy and also given a cup of coffee!
June 9, 2026
Reply from DFS Furniture - Giltbrook
Hello Jacqui,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments.
Kind regards,
Lia
DFS Customer Support
San mateo sofa the staff was amazing with our purchase
The staff was very helpful and attentive took his time to make sure everything was to our liking.
June 8, 2026
Reply from DFS Furniture - Giltbrook
Hello Samantha,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Tom is a stand out
tom made the whole
process easy no pressure gave us options felt like he cared about getting us th right sofa for us
June 8, 2026
Reply from DFS Furniture - Giltbrook
Hello Grant,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Found what we wanted almost…
Found what we wanted almost immediately. Very helpful staff, store was displayed nicely. Easy, smooth purchase process.
June 7, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Always no pressure from the sales…
Always no pressure from the sales staff, but on hand to help when asked.
June 7, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
I was made to feel quite at ease.
I found the staff very friendly & very helpful, Tom the young person that served me was very knowledgeable and didn’t make me feel rushed, unlike people at other showrooms.
June 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Customer service was brilliant
Kelly was fab, gave us all the info we needed to order our new sofas. Can’t wait for them to arrive!
June 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thanks for your lovely feedback, we’re glad to hear Kelly met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Today we was served by Tom
Today we was served by Tom, he was absolutely amazing with us! Helped us with every question we had, he was super lovely and amazing with getting this sorted for us! He made the whole experience lovely because he was genuinely a nice guy
June 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Giltbrook
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great service…
Dropped in to have a look at the sofas in DFS. Spoke with a lovely staff member who was very knowledgeable and helpful. Looking forward to getting delivery of my new sofa.
June 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady was extremely helpful looking…
The lady was extremely helpful looking through lots of options and was really friendly
June 6, 2026
Reply from DFS Furniture - Giltbrook
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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