The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
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See what reviewers are saying
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
Company replied
Coffee was lovely staff member was very helpful abd polite and made everything very easy for us explained the process step by step
Company replied
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
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Staff were great today
Staff were great today, also yesterday at first visit. All were helpful and knowledgeable without being too pushy. Very pleased with my purchase.
February 1, 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to leave us this feedback. We're happy to hear that our staff were helpful and knowledgeable, and that you are pleased with your purchase.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service and helpfulness.
We had been researching our new sofa’s on your website for a while so the whole experience turned out well when visiting your Grantham store. Very friendly and helpful young man, Andrew, made the final step for us just right.
January 31, 2026
Reply from DFS Furniture - Grantham
Thank you for sharing your positive experience with us. We are so happy to hear that our team member was helpful and that you found what you were looking for in our store.
Kind Regards,
Vanessa
DFS Customer Support
The sales lady was lovely and very…
The sales lady was lovely and very knowledgeable.
January 31, 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to leave us this great review. We're so glad you found our sales lady lovely and knowledgeable!
Kind Regards,
Vanessa
DFS Customer Support
Knowledgable and caring staff makes all the difference!
Paige made designing our living room a breeze with her knowledge and insight into things we hadn't even considered. A true pleasure to work with!
January 24, 2026
Reply from DFS Furniture - Grantham
We are really happy that our team member's expertise made designing your living room so easy. Thank you for sharing your positive experience with us!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Salesman was outstanding at explaining…
Salesman was outstanding at explaining everything.
January 25, 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Excellent shopping experience
Sammy was very knowledgeable. At no point did we feel pressured to make a purchase however, once we had decided she could not have been more helpful. A very pleasant, professional young lady. A credit to your brand. Thank you.
January 24, 2026
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful staff and was able to…
Very helpful staff and was able to purchase what we wanted with their help
January 23, 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Buying a three piece suite easily.
The whole process of choosing a suite and chair was made so easy via the sales man Dan. He explained the process , showed us the three piece and chair, so easily , the finance side of it was made easy to understand. He was very friendly, polite and easy to chat to. It was an enjoyable shopping spree made great by Dan
January 24, 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lorraine A
DFS Central Customer Support
Andrew was very helpful
Andrew was very helpful, knowledgeable and friendly. Made the whole experience a pleasure.
January 23, 2026
Reply from DFS Furniture - Grantham
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Purchased two sofas and a chair with a…
Purchased two sofas and a chair with a footstool from the grantham shop. Sammy was very helpful and the process was very easy
January 21, 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to leave us a 5* review. We are so happy to hear that our team member made the process easy for you!
Kind Regards,
Vanessa
DFS Customer Support
Excellent, professional customer service
Dan at the Grantham store was brilliant. I arrived at the store knowing exactly what I wanted, and he made sure that the order was correct after I was having difficulty completing online. He offered me additional relevant products (and a nice cup of tea!), advised what was suitable for my needs and wasn't pushy on the products I declined. I will return to this store again in the future - thanks Dan!
January 21, 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you had such a positive experience in our Grantham store and that our colleague was so helpful. Thank you for your feedback!
Kind Regards,
Vanessa
DFS Customer Support
5 Star Service
Andrew was very knowledgeable and approachable. He took the time to explain everything clearly, answered all my questions, and made the whole experience comfortable and stress-free. Excellent customer service. I’d happily recommend him and DFS to anyone and wouldn’t hesitate to buy from them again.
January 16, 2026
Reply from DFS Furniture - Grantham
Good morning,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Andrew.
Kind regards,
Lia
DFS Customer Support
Had a very positive experience at DFS…
Had a very positive experience at DFS Grantham, we wanted to have a good look around the available sofas without any sales staff breathing down our necks and the staff respected our wishes.
When we were ready to talk to someone, we didn't feel under any pressure at all and the purchase was a pleasant and straightforward experience.
This is the second suite we have bought from DFS and the last one lasted 12 years so hopefully this next one will be of similar great quality!
January 10, 2026
Reply from DFS Furniture - Grantham
Good morning Lucy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
We was serverd by Sammy who was really…
We was serverd by Sammy who was really helpful while purchasing a settee an chairs she explained everything an got us all sighed up an sorted with your order a big thankyou for her 😊
January 18, 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
A very knowledgeable & helpful…
A very knowledgeable & helpful assistant who made the whole process easy
January 18, 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
It was all good from start to finish
It was all good from start to finish.
Nothing was a problem.
Staff member Sammy was a great help.
Thanks
January 17, 2026
Reply from DFS Furniture - Grantham
Good afternoon Neil,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Good range
Good range , helpful staff , offering the product I was looking for at a reasonable price.
Not impressed by the ‘Ryan Air’ type extras menu i.e delivery , cushion content , guardsman etc.
January 16, 2026
Reply from DFS Furniture - Grantham
Good afternoon Andrew,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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