The gentleman was friendly not pushy but new the colours available and the products he had and how many he had one the show room and exactly where they where
Company replied
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See what reviewers are saying
We couldn’t recommend DFS enough! Dan was so helpful in store - really listened to what we wanted and advised us thoroughly. Can’t wait until our new sofa arrives :)
Company replied
Coffee was lovely staff member was very helpful abd polite and made everything very easy for us explained the process step by step
Company replied
I had a very pleasant experience at DFS. Ms Samy was extremely helpful and explained everything clearly, which made the whole process easy to understand. She was also very kind and patient with my dau... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Gonerby Road, NG31 8AU, Grantham, United Kingdom
- 0333 999 9743
4.9
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Excellent service ..
Excellent service ... very well looked after by the sales advisor who made sure we knew what we buying and all the aspects of the purchase. We now await the delivery...
January 16, 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Big thank you to Paige today for her…
Big thank you to Paige today for her time, expertise and warmth whilst thinking about buying another sofa. She was very engaged and knowledgeable about all the products and services. She wasn’t pushy and seemed to take a genuine interest in what we were buying, the space it was going into and how it would fit our lifestyle. Made the whole process feel much more smooth and enjoyable. Would very much recommend buying in store than online, and if in store, then having visited many DFS branches - Grantham stands out for all the right reasons.
January 15, 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very friendly staff great knowledge…
Very friendly staff great knowledge easy to talk to.
January 14, 2026
Reply from DFS Furniture - Grantham
We appreciate you sharing your experience. We're so happy to hear our staff were friendly, knowledgeable and approachable for you!
Kind Regards,
Vanessa
DFS Customer Support
Sofa Purchase
Very good customer service from Dan he was there when needed and gave a great service everything explained fully in a friendly manner, can’t comment on the sofa I bought as not received yet.
January 7, 2026
Reply from DFS Furniture - Grantham
We appreciate you sharing your thoughts. We're glad that you were provided with great customer service in store and that everything was explained in a friendly manner. We hope you enjoy your new sofa.
Kind Regards,
Vanessa
DFS Customer Support
helpful staff
January 12, 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Exceeded my expectations with the knowledge and professionalism
The knowledge of the agent I dealt with, very open and honest when I was shooting questions at her. Pleasant and polite throughout my visit. Gave me confidence to make a purchase without any sales patter or pressure. I knew what I wanted and wasn't swayed with my decision.
Very chatty and personal touch added. Great customer service from Demi, professional and a pleasure to work with. A credit to your business.
January 12, 2026
Reply from DFS Furniture - Grantham
We appreciate you sharing your feedback with us. We're happy to hear that you had a positive experience and that you were satisfied with the service you received. We value you taking the time to leave us a review.
Kind Regards,
Vanessa
DFS Customer Support
Great selection
Great selection, friendly sales team that arent pushy and leave you alone to browse. Yet able to assist when required.
January 12, 2026
Reply from DFS Furniture - Grantham
We're happy to hear that you enjoyed our selection and found our sales team helpful but not overbearing. We appreciate your positive feedback very much!
Kind Regards,
Vanessa
DFS Customer Support
Just popped in to Browse We popped into DFS Grantham and was met…
We popped into DFS Grantham and was met by Chloe .
She was extremely helpful but certainly not over powering and was happy for us to have a look around the showroom and told us that she would be on hand to ask any questions,
We left the store and came home to take some measurements and Chloe had emailed us the price of what we were looking to buy which made it soooo much easier once we were ready to place the order
We ended up ordering a 4 seater along with a 3 seater and ex large bench
January 8, 2026
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Grantham
Good Morning Neil,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Delivery Charge
The buying experience was good and, hopefully, the products will meet expectations.
The only gripe I have is the £179 delivery charge. Spending nearly £4K, I would expect items to be delivered free of charge.
January 9, 2026
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Grantham
We're happy to hear that we ticked every box for you. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Large showroom and helpful staff
Large showroom and helpful staff. I found the range of furniture available very good. All the staff were very helpful, initially asking if I wanted help and then backing off until I had questions and wanted to place an order. Everybody was so friendly and knowledgeable.
January 7, 2026
Reply from DFS Furniture - Grantham
We appreciate you taking the time to share your positive experience. We're glad to hear that our team members were helpful and knowledgeable and that you found our furniture selection to be very good. Thank you!
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Grantham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The lad who served us couldn’t be more…
The lad who served us couldn’t be more helpful and friendly wish all were like him
January 6, 2026
Reply from DFS Furniture - Grantham
Good morning Terence,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Grantham
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Fabulous care from staff
Fabulous care from staff ? From start to finish xx nothing was to much trouble ? THANKYOU so much xx
December 29, 2025
Reply from DFS Furniture - Grantham
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Really helpful and friendly
Really helpful and friendly with making our decision, no pressure, everything was explained well when we made the purchase.
January 3, 2026
Reply from DFS Furniture - Grantham
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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