Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
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See what reviewers are saying
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... See more
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... See more
Company replied
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
8 North Street, GU1 4AF, Guildford, United Kingdom
- 0333 999 9527
4.9
Excellent
411 reviews
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Comfort and reliability
Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
September 9, 2024
Reply from DFS Furniture - Guildford
Good morning Nicholas,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Lia P
DFS Customer Support
David the great!
Great & professional customer service from David.
Great product (sofa)
September 14, 2023
Reply from DFS Furniture - Guildford
Good Morning David,
Thank you for your kind review. We are really happy to hear you enjoyed your experience in-store. We look forward to you receiving the furniture!
Kind Regards,
Kimberley S
DFS Central Customer Support.
Reply from DFS Furniture - Guildford
Good Afternoon Anne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
David in the Guildford branch was…
David in the Guildford branch was brilliant, everything fairly straight forward and gave us a great deal of advice. Would deal with again if DFS weren't closing that branch, shame really.
September 4, 2023
Reply from DFS Furniture - Guildford
Hello Eamonn,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Sharon W
DFS Central Customer Support
Fantastic!
Raiyan at the Guildford branch was so helpful and gave professionals/ helpful advice. Thank you Raiyan
September 9, 2023
Reply from DFS Furniture - Guildford
Hello Sam,
Thank you for your kind review. We are so happy that you enjoyed your experience with Raiyan in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Oonagh M
DFS Central Customer Support
Very pleased with Raiyan
Colleage Raiyan was very helpful and was really nice in explaining everything
September 8, 2023
Reply from DFS Furniture - Guildford
Good Morning Mohamed,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Kimberley S
DFS Central Customer Support
Your shop assistant Megha at Guildford…
Your shop assistant Megha at Guildford store ( before it closed down). She was wonderfully helpful.
September 6, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your experience when placing an order. We do hope you love and enjoy your furniture once it arrives in your home.
Kind Regards,
Reply from DFS Furniture - Guildford
Hello Liana,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Oonagh M
DFS Central Customer Support
Great staff and amazing service
September 2, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service you received. Thank you so much for placing an order with us.
Kind Regards,
Oonagh M
DFS Central Customer Support
Popped into Guildford branch where the…
Popped into Guildford branch where the male showroom consultant demonstrated the how to work the sofabeds. Very kind and patient and took time to answer questions. Prompted due to this demonstration we then searched online for the sofa bed we wanted.
August 17, 2023
Reply from DFS Furniture - Guildford
Hello Abigail,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Sharon W
DFS Central Customer Support
Exceptional service!
My partner & I had an exceptional experience at the DFS Guildford in which David kindly offered his help and guidance when buying our new sofa. He was helpful, informative and guided us through the process with ease - thank you David!
August 26, 2023
Reply from DFS Furniture - Guildford
Hello Sophie,
Thank you for your kind review. We are so happy that you enjoyed your experience with David in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Sharon W
DFS Central Customer Support
I was offered great advice
I was offered great advice, but didn’t feel any pressure to make my purchase.
Very pleasant sales assistant, she was very thoughtful and answered all my worries clearly, enabling me to get my desired choice.
August 24, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Jo,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lia P
DFS Central Customer Support
A pleasure to do business with!…
Very helpful shop assistant Not too pushy and pleased to help when asked Explained everything very well and a pleasure to do business with
August 24, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Vicki
DFS Central Customer Support
Great visit to DFS Guildford
Great visit to DFS Guildford, largely due to expertise and guidance of David. He explained all the options, took us through the details of the purchase with great care. We came in to look, and we ended up buying a sofa! First class service.
August 18, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Central Customer Support
Fantastic service
David was incredibly helpful with his knowledge of the products, the colours and the various ways to finance. He also helped us to choose the correct orientation for our corner sofa from pictures on our phone.
August 17, 2023
Reply from DFS Furniture - Guildford
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Central Customer Support
Excellent Customer Service
The store was quite busy but I was very well looked after and all of my queries were clearly answered. The staff made me feel very welcome and after checking out the various options I placed my order with David. He clearly outlined all my options and took time to go through everything. I was very pleased with the service I received.
August 12, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Tracey,
Thank you for leaving us a 5* review. We are really happy that David met your expectations in-store and that you had a lovely experience when placing your order!
Kind Regards,
Kimberley S
DFS Central Customer Support
Easy process the staff were great
Easy process the staff were great answering any questions we had the store was laid out in a nice fashion making picking our new sofa very easy
August 10, 2023
Reply from DFS Furniture - Guildford
Good Afternoon John,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Kimberley S
DFS Central Customer Support
Excellent helpful staff
August 8, 2023
Reply from DFS Furniture - Guildford
Good Morning Immy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
Pleasant and satisfactory experience!
The store was quiet so we were able to look at everything we wanted to. The lady was very helpful, not pushy, and told us all the options available to us.
I had looked at your website (which was also very good) so I knew what I wanted but there is no substitute for actually sitting on the sofas!
August 6, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Central Customer Support
Professional Service Receoived
I received a very professional service from the store manager David when I visited and purchased two chairs. All the options available were fully explained to enable me to make the right choices for me.
July 21, 2023
Reply from DFS Furniture - Guildford
Good Morning Barry,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Kimberley S
DFS Central Customer Support
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