Didn't actually go to the shop but ordered a new mattress online, choose a silent night, as I've heard a lot about them,it took about a week to deliver from ordered, happy with my purchase
Company replied
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See what reviewers are saying
We visited the Guildford branch in October and Raiyan was friendly and gave good advice. After visiting numerous other furniture stores including other branches of DFS, based on the product on offer a... See more
Nice relaxed atmosphere, made choosing easier. Megha our advisor was very helpful, no pressure she gave us all the useful advice we needed in a very nice manner. We chose a lovely sofa to suit ou... See more
Company replied
I called in to Guildford store to look at a sofa I had seen online. I was met by Joshua, who was extremely knowledgeable and helpful. Nothing was too much trouble, he explained everything really well,... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
8 North Street, GU1 4AF, Guildford, United Kingdom
- 0333 999 9527
4.9
Excellent
411 reviews
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Great customer service
Great customer service
Joshua who sold us the sofabed was great gave me many different options to select from, very knowledgeable and helpful.
August 2, 2023
Reply from DFS Furniture - Guildford
Good Morning Mandie,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Joshua!
Kind Regards,
Lia P
DFS Central Customer Support
Perfect sales person
Josh was the perfect sales person - he offered assistance, then let me browse without any rush or pressure, but was always available when I had questions.
He was knowledgeable on his product and pointed out that I could upgrade to a much nicer foam cushion, before I'd even mentioned that this particular sofa felt a little soft for me.
Very pleasant and lovely to deal with - 10/10 for service.
Loved that there was parking at the back of the store in Guildford.
I'm looking forward to the arrival of my new sofa.
July 31, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Monique,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Kimberley S
DFS Central Customer Support
David is awesome
David is awesome. Great service, clearly explained all our options and how they would benefit us, and upsold fabric protection at a great price, too!
July 28, 2023
Reply from DFS Furniture - Guildford
Hello Andrew,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are happy to hear that you had a great experience in store with David!
Kind Regards,
Megan D
DFS Central Customer Support
Very knowledgeable young man served us
Very knowledgeable young man served us, extremely helpful. Lovely little store!
July 21, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Megan D
DFS Central Customer Support
excellent customer service
Good parking right outside store
Good layout of furniture.
excellent customer service from Megha
Megha was very helpful very friendly not pushy very patient with a lovy smilel throughout. Megha got our order double checked by another lovely man in the store who also lent me his glasses to read the ordee. it was a lovely shopping experience.
July 18, 2023
Reply from DFS Furniture - Guildford
Hello Sarah,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are happy to hear that you had a great experience in store with Megha!
Kind Regards,
Megan D
DFS Central Customer Support
Lovely helpful staff
July 16, 2023
Reply from DFS Furniture - Guildford
Good Morning Lynsey,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Lia P
DFS Central Customer Support
The customer service was outstanding
The customer service was outstanding, very professional and knowledgable. Amazing experience, great choice of sofas and products. Thank you!
July 12, 2023
Reply from DFS Furniture - Guildford
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Central Customer Support
David was very helpful from day one we…
David was very helpful from day one we came into the store. Good advised was given to us for further decide what suits us. Responded to our email quickly and gave us further informations as well.
July 8, 2023
Reply from DFS Furniture - Guildford
Good Morning Ailene,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that David met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Fabulous service
Very happy with the excellent chap called David who helped with our sofa decision today. Very patient and nothing was too much trouble for him.Definitely will return for other furniture in the future. Thanks.
July 8, 2023
Reply from DFS Furniture - Guildford
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that David gave you all the information you needed and met all of your expectations.
Kind Regards,
Lia P
DFS Central Customer Support
David at Guildford Branch…
David whom served us was very knowledgeable, professional and honest. Made the whole experience quick, and stress free.
July 8, 2023
Reply from DFS Furniture - Guildford
Good Morning Sunny,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
The salesman was very helpful non pushy…
The salesman was very helpful non pushy and very informative . Very nice man.
July 7, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Christine,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Lia P
DFS Central Customer Support
Hassle free.
Originally, my visit to the shop was to look around with no intention to purchase. The assistant allowed us time with no harassment until I settled on a particular sofa.
June 26, 2023
Reply from DFS Furniture - Guildford
Hello David,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Megan D
DFS Central Customer Support
Excellent Service
Recently purchased from DFS Guildford, Raiyan was incredibly helpful and informative. Made our first sofa purchase as easy as it could be.
July 1, 2023
Reply from DFS Furniture - Guildford
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated.
Kind regards,
Holly M
DFS Central Customer Support
Talked to David in the Guildford store…
Talked to David in the Guildford store and could not have somebody more attentive and helpful to talk to. So happy with my experience and so glad we came in store and spoke to David in place of an online order.
June 17, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Fatima,
We are really glad to hear that our amazing staff helped you choose the right furniture for you. It is much appreciated that you took the time to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Kimberley S
DFS Central Customer Support
So far so good though difficult to make…
So far so good though difficult to make comments at
The moment this question would be more appropriate
When my delivery arrives shortly after the 9 week time
Line. Though salesman was very helpful
June 9, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you so much for sharing your lovely feedback with us, it's much appreciated! We can’t wait for you to receive your new furniture and I can assure you it’ll be worth the wait!
Kind regards,
Megan D
DFS Central Customer Support
No hassle honest service
The Manager at the Guildford branch listened to what we wanted and helped us we straight forward answers.
May 27, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Ross,
Thank you so much for taking the time to give us a 4* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Lia P
DFS Central Customer Support
The very helpful and knowledgeable staff
May 25, 2023
Reply from DFS Furniture - Guildford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
Great service and efficient
May 12, 2023
Reply from DFS Furniture - Guildford
Good Afternoon Candice,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Central Customer Support
Good experience
Good selection of sofas and staff were very helpful and patient and didn't feel hassled.
May 1, 2023
Reply from DFS Furniture - Guildford
Hello Norma,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Great service and team!
May 7, 2023
Reply from DFS Furniture - Guildford
Thank you for your 5 star review.
Kind regards
Holly M
DFS Central Customer Support
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